William Holleman Email & Phone Number

Vancouver, British Columbia, Ca

The Off Premises Growth Academy is empowering restaruant off premises growth through eduction, strategy, and technology. As Managing Partner I help brands realize their potential by working with leadership to develop and implement their off premises strategic plan and investments.• Acting as off-premises fractional leader and advisor to benchmark, create strategic investment plans and oversee implementation of technology, operations, service and sales programs.• Fractional COO leading a Chicago based restaurant company to establish a franchise system • Creating an off-premises education, training & certification hub for restaurant operators.

New York, Ny, Us

Directed start up team on new on-premises ordering products; sales, operations, and deployment, starting from scratch to $1M ARR in 16 months.• Strategically engaged & coached our clients to implement on-premises projects with brand leaders for on-premises ordering products, working cross functionally with product & engineering teams.• Created & presented new product presentation at Olo’s annual partner conference in Palm Spring

Chicago, Illinois, Us

Providing dine-in operational leadership and guidance for intgrating technology innovation.• Developed and tested new operational procedures within McDonald’s Innovation Center for “Ready on Arrival”.

Vancouver, British Columbia, Ca

Provided restaurants catering sales, service and operational solutions to both small and large restaurant groups looking to build sustainable revenue growth & improve margins. Directed integration between Monkey software implemention and sales, service and operational systems.• Generated $400,000 in annual revenue as project lead & sales generator for all consultancy success programs with The Catering Institute, in charge of all off-premises evaluations, operational program development and project management.• Coordinated consultancy success programs in conjunction with Monkey software implementation.• Focused on “Owning The Customer” or direct to consumer strategies through the use of proprietary technology, peoplesolutions, training programs and data gathering systems.• Successfully launched catering programs for regional & national brands.

Leading Sales & Operations for private equity owned franchisee of 33 Jimmy Johns in Chicago & Orlando. Focused on changing operational culture & systems to drive growth to 300+ units. Building a catering sales and service platform that is achieving 50% or more growth each month. • Grew catering to $1.8M – in 15 months, 85% increase, by implementing an internally promoted sales team and comprehensive field outreach sales strategy.• Collaborated with key stakeholders to lead sales growth from -10% to +2% - reaching the #1 top franchisee in YOY sales growth.

Chicago, Illinois, Us

Directed company operations & all catering teams in the company, managed all aspects of growing restaurant business; including HR, supply chain, food safety, menu development, financial reporting, culture and brand development. Especially successful in talent selection & development, along with continuous sales & profit growth.• Spearheaded unit & sales growth of operations, service and sales teams from $1.5M to $30m through three major markets, Chicago, Wash DC, New York• Designed & implemented an hourly leadership program that led to fulfilling 50% of all General Manager positions internally.• Built a catering operation, service & sales program that accounted for total sales of over 24%.• Managed vendor relations for multiple IT projects, POS changes, ordering platforms, cloud reporting, and Salesforce.

Tasked to transform a family run business into a leading quick casual Italian brand. Directed all operational activities for a $15 million company with revenue streams for dine-in, delivery, catering, and banquets. Developed & put into action plans that improved Pompei’s people development & service systems, resulting in a 12% increase in comp sales in 9 months.

Chicago, Il, Us

Extensively involved in the growth of PSW from 10 to over 100 locations. Led the successful opening of stores in several markets; including Michigan, Wisconsin & numerous stores in the Chicago area city/suburbs. Engaged in leading four different districts either turning around or growing results in each one.

St Louis, Mo, Us

A leader in the growth and development of Panera Bread’s number one growth market. Led junior team in repairing an under performing new market. Oversaw retail operations of seven to ten bakery cafes, averaging $1.8 million each in sales.

Mba, Management, Finance

B.A., Business