• Manage the Reservations team to ensure ticketing and group deadlines are met• Create and deliver daily & monthly reports/invoices for multiple airlines• Specialised in five in-house airline systems• Account management

• Monitoring individual/departmental KPIs– leading a team of 5 strong sales agents• Regularly achieving KPI of billing £5k per month• Account portfolio• Using strong product knowledge to tailor travel packages for customers• Training staff and conducting performance reviews and appraisals• Providing excellent customer service on a face to face and telephone basis • Training staff on new Contract product information• Experienced user of ‘GDS Sabre’ software booking system• Attending functions/conferences as a trusted representative of the Company.

Key Achievements• Developed strong relationships/rapport with the top Leisure agents • Successfully generated £3m (approx) from the Hajj (religious event)• Successfully generated £2m (approx) from Formula One accounts acquired from top Leisure agents.• Personally addressed letter received from the ‘Daily Express’ and ‘The Independent’ in recognition of outstanding service