Bill Kane Email & Phone Number

Philadelphia, Pa, Us

St Louis, Mo 63141, Mo, Us

• Growth Mindset / Sales Partnership: Drive company growth through collaboration with the sales team and practice SMEs. Engage in all aspects of sales including opportunity identification, solution ideation, as well as quality proposal creation and presentation. • Client Engagement: Foster strategic relationships with key client stakeholders to understand needs and identify further opportunities for client growth and to drive value within their organizations. • Delivery Excellence: Oversee delivery of strategic programs and projects. Results measured in project profitability, account expansion, and customer satisfaction. Mentor and guide delivery teams to achieve successful outcomes. • Vision: Provide strategic thought leadership to develop and execute plans that expand innovative offerings and enhance value to our clients. Stay abreast of industry trends, best practices, and emerging technologies. Share insights with internal teams and contribute to thought leadership content. • Team Leadership: Develop and mentor a team of consultants, project managers, and architects. Challenge, champion and celebrate our People. Foster a collaborative and innovative work environment. Manage the technical, business, and personnel aspects of consulting engagements. Cultivate highly functioning teams comprised of Perficient and client resources, the ability to effectively manage the engagement while recognizing and leveraging the expertise of the different resources and the importance of their contributions is critical.

New York City, New York, Us

New York City, New York, Us

• Educate, guide, inspire and influence current and prospective customers on what is possible on the ServiceNow and Tanium platforms, inclusive of all modules.• Provided solution consulting for the VP of Sales in closing $30M in ServiceNow combined professional services and managed services revenue in 2023.• Partner with the sales organization in the qualification of customer needs through ongoing discovery and business relationship management.• Align clients’ business imperatives with people, process, and technology, including the ServiceNow and Tanium platforms.• Identify client’s business imperatives, develop use cases and scripts to drive ServiceNow and Tanium product demonstrations.• Perform client demos across the ServiceNow and Tanium platforms.• Drive definition of client business requirements; work with technical teams to translate those requirements into functional requirements in the form of user stories in ServiceNow, and use cases with the Tanium platform.• Identify cross-sell and up-sell opportunities within the ServiceNow and Tanium platforms and also other adjacent AHEAD technology towers and service offerings.• Advise and provide guidance on business processes and workflow, as well as service management best practices (ITIL, etc.).• Developed multiple ServiceNow & Tanium Sales Playbooks and Battle Cards for use by the Digital Sales Reps to identify and qualify client opportunities across the ServiceNow and Tanium platforms, resulting in an increase of $8M-$10M in 2023 sales revenue.• Mentor new Account Executives in my patch, to quickly bring them up-to-speed on our presales and sales processes, as well as our sales and delivery methodologies, etc.

Tampa, Florida, Us

• Educate, guide, inspire and influence current and prospective customers on what is possible on the ServiceNow platform, inclusive of all modules.• Partner with the sales organization in the qualification of customer needs through ongoing discovery and business relationship management.• Align clients’ business imperatives with people, process, and technology, including the ServiceNow platform.• Drive definition of client business requirements; work with technical teams to translate those requirements into functional requirements in the form of user stories.• Scope specific ServiceNow solutions that address the clients’ business imperatives and desired business outcomes.• Create partnerships with clients and build and manage business relationships on an ongoing basis.• Identify cross-sell and up-sell opportunities on all engagements.• Advise and provide guidance on business processes and workflow, as well as service management best practices (ITIL, etc.).• Continually develop and optimize back-end business operations tools, processes, and procedures to support the Solution Consulting Practice and the Business.• Solutioned $4M in closed business in 2020, while supporting the top performing Account Executive at Contender Solutions, as well as multiple additional AEs.• Mentor new Account Executives in my patch, to quickly bring them up-to-speed on our presales and sales processes, as well as our sales and delivery methodologies, etc.

Bryanston, Johannesburg, Za

• Responsible for maintaining, managing and expanding our Support Services business with Dimension Data clients in the Northeast Region.• Serve as the global Service Management/ITIL/DevOps/Agile and ServiceNow subject matter expert for Support Services.• Identify client business requirements, imperatives and challenges, and align with our service offerings and solutions.• Define, develop and deliver solutions that meet our clients’ business requirements.• Identify opportunities to initiate discussions around managed service offerings.

Bryanston, Johannesburg, Za

• Partner and collaborate with the global business development teams to drive ITSM-related business, including ServiceNow solutions• Responsible for sales support, delivery and/or delivery oversight of global ITSM engagements• Sold and delivered an Operational Automation Assessment at one of North America’s leading diversified financial services companies, which resulted in the identification and definition of twelve (12) strategic initiatives, and the sale and delivery management of a $450K ServiceNow Request Fulfillment/Service Catalog development engagement.

Fairfield, New Jersey, Us

• Sales development and client relationship management accountability along with Account Managers. • Accountable for ensuring engagements are completed on-budget and on-time.Key Successes• Contact Center Architecture Validation & Cisco UCCE Migration Program Assessment - Validation of the client's new Cisco UCCE contact center reference architecture, and assessment of the Cisco UCCE migration program.• Tier 2 Global Support Organization Insource Transformation - Develop numerous operational support (ITIL) processes, associated KPI metrics, reporting specifications and Tableau prototype reports, and validate the new insource staffing model and define the functional alignment of the global Tier 2 support organization.• Configuration Management - Populated configuration items (CIs) and relationships for key services. Instantiated CIs in the CMS. Quality-assured the auto-discovery tool, developed test plans and scripts to validate CI data in the CMS, and audited manually entered CI data. Developed service description documents for key services.• Quality Analytics & Service Level Management Assessment / Policy and Process Development - Developed the Service Level Management Process, assessed the monitoring tools' ability to provide the data necessary to determine service levels, and aligned service level reporting requirements to the company's Quality Analytics program.

* ThruPoint was acquired by Acuative Corporation in April of 2014.Key Successes• Active Directory, DNS, DHCP and Address Management Reference Architecture - The design needed to account for the distributed nature of the client’s environment, while at once, providing a centralized/consolidated Active Directory and DNS model, while also affording appropriate levels of control to global company entities, as the business dictated. • Unified Communication Reference Architecture - The team completed a unified communications (UC) readiness assessment of the global network infrastructure, OSS capabilities, and the operational support organization; developed the UC reference architecture.• Network Infrastructure Re-zoning - Assessment and re-design of the company's multi-tier infrastructure that currently supports over 700 applications, resulting in cost efficiencies, deployment and support simplification and increased flexibility for the application infrastructure.• Low Latency Engineering - Design, Engineering, Testing and validation of ultra-low latency network solutions.• NextGen Low-Latency CPE and Last-Mile Monitoring Solution Requirements Definition, Development and Testing - Requirements and specification definition, testing and validation for the client's last mile monitoring solution and Next Generation Customer Premise Equipment.• QoS Implementation for IPT implementation - QoS design and implementation in preparation for an IPT roll-out.

* Thrupoint was acquired by Acuative Corporation in April of 2014.Successful Engagements• Organizational/Functional Alignment, Tier 2 Support Organization - Validated the insourcing staffing model through RACI chart development, role-to-function mapping, industry comparison analysis and functional alignment of the Tier 2 Global Support Organization.• Hardware/Software Lifecycle Management - Current-state assessment, gap analysis, recommendations/roadmap, and process and procedure development.• InfoSec (HIPAA) Compliance Assessment and Policy/Procedure Development – Commonwealth of Kentucky – Led a team of four (4) information security consultants to ensure HIPAA compliance for the Commonwealth’s Department of Medicaid Services systems, policies and procedures.• Network assessment, service management assessment and “smart-sourcing” assessment - Led a team of four (4) consultants to complete a voice /data network assessment, a gap analysis of service management (ITIL) processes, and insourcing recommendations.• Release Management and Operational Readiness - Current state assessment, gap analysis and development of Release Management policies and process; Developed DevOps operational readiness guidelines for Engineering and Operations.• Data Center Move - Responsible for mapping and replicating all physical and logical connectivity for over 1,500 servers. Collaborated with client Engineering and Application teams to ensure a seamless move.• Nextel/Sprint pre- & post-merger integration team – Assisted the client with integration and optimization of the Nextel Network Operations Center, inclusive of people, processes and technology.