Bill Kataras, Lss Email & Phone Number

Markham, Ontario, Canada

Toronto, Ontario, Canada

Drive to restaurants, pick up food orders, and ensure food matches what was ordered. Deliver ordered food to customer residences and offices or meeting curbside outside of the delivery location.• Completed 45 deliveries on average per week achieving 100% satisfaction rate from merchants and customers.

Markham, Ontario, Canada

Led 7 projects, total value $700K CAD, in Customer Solution Centre for clients Elections Canada, CN Rail, Nutrien, SIS, Manulife, Domtar, and CAE. Work closely with project and technical teams to gather requirements, create deployment schedules, ensure inventory availability, and achieve deadlines. Setup and maintained access control for online Customer Portal data. Engaged in stand-up meetings with CRM team discussing project deliverables. Prepared and submitted monthly billing.• Executed on project requirements by building client-specific solutions, meeting deadlines, and achieving positive customer satisfaction.• Consolidated billing reports; included all clients in calculator, displaying and exporting data to Microsoft Excel after running report once, saving 15 minutes per month.

Markham, Ontario, Canada

Spearheaded IBM internal assets returns / disposal process. Worked with employees for returning and transferring of assets and submitted retirements to remove from global fixed assets systemas Sale to GARS or Scrap process (with accompanying COD (Certificate of Destruction)). Created billing reports to capture CDN and US WAM deploys and refurb repairs. Analyzed data on WAM returns using Watson Analytics to determine repair values based on clip levels. Owned / maintained ISO documented processes. Presented KPI’s at monthly meetings.• Eliminated manual steps in CDN WAM billing reports by adding function nodes in SPSS query, saving approximately 45 minutes per month.• Captured data from multiple databases for developing asset retirement report; phased out manual entry, saving 8 to 10 hours per month.• Collaborated with developers: - Constructed web return form that allowed information to pass through / populate machine list database (MLDB), eliminating need for manual intervention, driving yearly savings of 240 hours (valued at $18K CAD). - Identified duplication (same data on 2 different forms) on asset retirement submissions; recommended solution for pulling information automatically, reducing 45 minutes per month after new process was implemented.

Markham, Ontario, Canada

Created manual orders using various WMS apps for products sent to internal / external clients, including orders for product customization, export, and trials. Ran reports to support processes, identify inventory discrepancies, and work with cross-functional teams to make the appropriate adjustments. Owned / maintained ISO documented processes. Presented KPI’s at monthly meetings.• Prioritized and completed all premium ship order requests, maintaining 4-hour SLA target.• Developed 16 UAT cases to support implementation of new 3PL system; all tests completed on time.• Collaborated with developer on automation features for order fulfillment form; performed user testing. New process slashed steps from 20 to 13, saving 3 minutes per order (50 hours per year) while boosting order and inventory accuracy and minimizing / eliminating errors.• Planned and hosted 2 1-hour Brio query sessions to educate team on functionality of application, enhancing skills development.

Markham, Ontario, Canada

Markham, Ontario, Canada

Markham, Ontario, Canada

Markham, Ontario, Canada

Markham, Ontario, Canada

Markham, Ontario, Canada

Scarborough, Ontario, Canada