Bill Klein Email & Phone Number

Melbourne, VIC, AU

Melbourne, Australia

Designed, deployed and resolved issues with workflow and print accounting solutions to customers purchasing multi-function print equipment. National and local installs into small, medium and large enterprises. Working with IT resources to implement and fine tune all chosen application options into their environment.

Melbourne, Australia

• Key achievements
• Delivered exceptional 3rd level Technical Support and training programs locally and interstate.
• Provided comprehensive Dealer support for Ricoh Products and software environments.
• Proactively managed customer and dealer issues through to successful resolution.Responsibilities
• Level 3 pre and post sales technical support.
• Install, support and maintain Win 7-10 clients, Win Server 2008 to 2012 R2 and SQL Server.

Melbourne, Australia

Provision of technical pre and post sales support for software solutions to strategic accounts. Working closely with customers and sales involved in solution presentations, demonstrations, proposals, aspects of installations and the management of escalated technical and user support inquiries. Consult and apply in-depth knowledge of solutions offered to.

Melbourne, Australia

• Frontier Software, an Australian company whom provide integrated HR and Payroll Management software solutions. Chris21 is well known in Payroll departments worldwide.Responsibilities
• 3rd level Technical support, Pre and Post Sales for Chris 21 Payroll and HR software suite.
• Checking system health status and resolve issues to allow payroll processing.
• Confirm backup procedures had succeeded, make alternative arrangements if failed.
• Building windows servers and web based applications utilizing internal or SQL databases.
• Maintained Windows Servers, clients, Internet Information Server and databases.