Bill Krebs Email and Phone Number
I’m an experienced Customer Service Representative where I have developed and refined skills in communication, conflict resolution, and customer service. I recently decided to make a career change to the IT sector because of my interest in technology and the opportunities available in the field. To turn my decision into reality, I recently enrolled in an intensive IT program focused on obtaining the Google IT Support Professional certificate. I am looking forward to starting a new career in the IT field where I can leverage my interest in technology, newly acquired IT skills, and customer support background.
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Senior Service AdvisorApple Feb 2024 - PresentRaleigh, North Carolina, United States-Provide first Second level support for iOS, iPadOS, regarding repairs, forgotten passwords, and general troubleshooting issues-Submit requests for technical assistance to engineering department for further troubleshooting assistance as needed-Collect in depth logs and data on devices that require further analysis for diagnostics-Protect customers privacy and personal information by ensuring compliance with integrity and confidentiality standards-Establish commitments to follow up with customers in case of longer troubleshooting needs -
Technical Service AdvisorApple Mar 2023 - Feb 2024Raleigh, North Carolina, United States-Provide first level support for iOS, iPadOS, MacOS, Apple TV, Home Pods, etc regarding repairs, forgotten passwords, and general troubleshooting issues-Utilize knowledge base articles to accurately answer customer questions and make recommendations for service or repair-Consistently achieve strong performance ratings on customer feedback surveys-Winner of the Apple Care Excellence Award within first year of the job, denoting Top 1 percentile of worker metrics across Apple Care Department
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Bank TellerWells Fargo Apr 2020 - Mar 2023Apex, North Carolina, United States-Build rapport with potential and existing customers through active listening, exercising empathy, and effectively and efficiently handling their requests-Garnered and maintain a high level of product and service knowledge to accurately answer customer questions and make recommendations; serviced up to 90 customers daily-Complete operational activities while minimizing fraud risks under established regulations-Consistently achieve strong performance ratings on customer feedback surveys -
Media Tagging Specialist For TivoPro Unlimited May 2018 - Feb 2020Durham, North Carolina-Analyzed video content and tagged relevant content metadata to skip advertisements-Selected to perform high-profile projects due to exemplary performance assignments-Achieved top performer status for quality assurance checks made of tagged metadata content-Reported bugs and performed troubleshooting on software application used to perform role -
Lead Customer Service RepresentativeCircle K Jan 2016 - Feb 2018-Leveraged customer service skills to build rapport with customers, answer their inquiries, and resolve their concerns-Processed paperwork for daily safe drops and vault count-Handled large amounts of cash and delivered overnight deposits to the bank-Promoted to Lead Customer Service Representative due to exemplary performance -
Sales AssociateAtomic Empire Sep 2015 - Feb 2016Durham, North Carolina-Greeted customers and utilized product knowledge to make recommendations and respond to inquiries-Processed point of sale transactions, including checks, cash, and credit purchases or refunds-Maintained product knowledge and current promotions through company’s systems and information sources-Organized group painting lessons and performed community outreach via social media to increase sales of miniatures and painting supplies
Bill Krebs Education Details
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Simulation And Game Design
Frequently Asked Questions about Bill Krebs
What company does Bill Krebs work for?
Bill Krebs works for Apple
What is Bill Krebs's role at the current company?
Bill Krebs's current role is IT Support Technician | Google IT Support Certified | Experienced Customer Service Representative | ACEA Winner.
What schools did Bill Krebs attend?
Bill Krebs attended Merit America, Wake Technical Community College.
Who are Bill Krebs's colleagues?
Bill Krebs's colleagues are Colby Mischefsky, بدرية علي, Apple Mohit, H Lali, Jierui Lin, Kiana Sales, Dk Kim.
Not the Bill Krebs you were looking for?
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Bill Krebs
Reston, Va2dsdlabs.com, dsdlabs.com -
2comcast.net, mantuamua.com2 (856)-4XXXXXXX
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BILL KREBS
Greensboro, Nc2gmail.com, raymondjames.com2 +172736XXXXX
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Bill Krebsbach
Boca Raton, Fl3cendyn.com, commercialfinancepartners.com, commercialfinancepartners.com2 +156178XXXXX
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