Bill Lafferty Email and Phone Number

Responsible for developing, implementing, and overseeing strategic program and project excellence ensuring the “First Time Right” on-boarding of all new client business across the enterprise. Lead the enhancement of the Company’s Transition and Transformation Project Management Methodology, focusing on standardizing and improving global project management deliverables, processes, tools, and training. Built and developed a team of PMO Experts globally, to deliver improved processes and tools and to enhance execution capabilities. Create, nurture, and provide leadership for a global community of Project Managers to promote Project Management capabilities and careers. Maintain an active global project portfolio valued at $750M with 120+ simultaneous projects. Implemented cloud-based SaaS project management and BI tools that leveraged native APIs and ETL's integrated into the enterprise data warehouse and business systems that seamlessly automate and combine project and business data to deliver real-time actionable information to key internal and client stakeholders.

Provided operational and tactical leadership for US-based program and project management of infrastructure-based projects in support of Ahold USA, their Corporate Offices, Warehouse and Distribution Centers, and Retail Store Operations.

Managed leveraged team of internal, external, and third-party resources responsible for Xerox Data Center Midrange Unix transition from Solaris 8 to Solaris 9 architecture.Responsible for coordination of design and implementation enterprise effort to reduce overall datacenter UNIX midrange test, development and production footprint by 50%.

Directed diverse teams of Project Managers, Network Data, Network Telecom Engineers and Subject Matter Experts in support of Xerox Corporate Real Estate programs and projects. Facilitated the implementation, migration and decommission of data and telephony infrastructure within Xerox facilities across North America including, LEC/Long Distance Carrier services, provisioning, Key Systems, PBX’s, ACD’s, Centrex, and Voice Mail platforms, Broadband, Wireless, WAN/LAN/VOIP, premise wiring, fiber-optic and client/server infrastructure design and architecture in support of defined customer requirements.Program Managed design, planning and implementation of Xerox Virtual Office Program (VOP).Managed data/call center planned outages mitigating impact to other sites throughout the US as well as consolidation and migration of multiple call centers and supporting infrastructure.

Provided operational management of Xerox Office Supplies Group (OSG) Service Quality Management Process ensuring Capability Maturity Model (CMM) Level 2 compliance. Responsible for managing all processes and resources engaged in software development to ensure the end product is compliant with CMM L2 standards and ensure that high-quality software products are delivered on-time. Followed Software Development Life Cycle (SLDC) to achieve quality control through software testing, verification and validation, and other processes to detect bugs or errors and fix them appropriately.

Managed IT Services projects in support of Xerox Corporate Real Estate including scope definition, project plan, risks and issues working with a core team of SMEs and client stakeholders. Generated and managed detailed, comprehensive project plans and schedules, mitigated risks, provided direction to matrixed project teams, interfaced with clients, and managed projects to assure objectives were met. Facilitated the implementation, migration and decommission of data and telephony infrastructure within Xerox facilities across North America in support of defined customer requirements.

Served as primary customer service liaison on large projects.Provided technical support during contract administration and negotiation, project scheduling, design, CAD, production and trades management.Coordinate all phases of project management from order entry through shipping, delivery and installation.System Administrator for Desktop and LAN/WAN environment, Novell 3.11 Network, Remote LAN Networks, and PC-user groups.

Managed daily facility management requirements for Shearson-Lehman Hutton / American Express corporate facilities throughout the United States.Provided technical support from design and product application, through specification, and pricing.Coordinated all phases of project management from order entry through shipping, delivery and installation.Maintained CAD drawing and asset management database for client.

Responsible for the design and specification of a wide variety of commercial interior spaces.Provided detailed programming, site analysis and needs assessments for large customer base.Produced detailed construction drawings and contract documents for trades utilization.Developed and provided multi-media presentations to clients, local community boards and municipalities.