Bill Lange work email
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Bill Lange personal email
Successful senior level operations leader with extensive Global, Warranty, Customer Service, Service Network, Technical Operations and Financial Management experience. I have more than 18 years of experience in leading people, major transformation teams and projects in order to improve operations and exceed large scale goals. I am a seasoned executive who is comfortable transitioning between strategic thinking and operational execution to drive results. Proven success with: Improving service levels within large service networks.Developing and implementing customized warranty applications and claims logic.Leading customer and consumer care call centers.Generating and executing plans to address market gap opportunities.Developing, managing and marketing new, innovative solutions for customer service.Focused Skills:P&L LeadershipWarranty AdministrationService NetworkCustomer ServiceStrategic PlanningPeople DevelopmentProduct InnovationSupply Chain ManagementBusiness DevelopmentOperations ManagementTeam DevelopmentMarket ResearchCompetitive AnalysisContract NegotiationsMarket Strategy
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Chief Executive OfficerGoodman Home Solutions Apr 2021 - Present -
Chief Executive OfficerManagelife Feb 2023 - Jan 2024Austin, Tx, Us -
Vice President | Operations & Strategy: Parts, Service & New Business DevelopmentLg Electronics North America Jan 2020 - Apr 2021Englewood Cliffs, Nj, Us -
Vice President Parts & Service Operations & StrategyLg Electronics North America Jan 2019 - Jan 2020Englewood Cliffs, Nj, Us
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Sr. Director: Field Service Operations And StrategyLg Electronics North America Oct 2016 - Jan 2019Englewood Cliffs, Nj, Us
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Sr. Director: Branded Service And Warranty AdministrationElectrolux Jan 2013 - Jul 2016Stockholm, SeResponsible for strategy, performance and new business development for the Service Network Supply Chain, Warranty Administration, Technical Operations and Consumer and Service Publications. Headed company program to launch first Global cross-functional initiative for Warranty Administration. Executed the Customer Service programs which supported a 160% increase in sales for the Builder/Contract business. Developed and launched Electrolux Branded Service (Factory Service) program for North America. Led the ServicePower and SAP systems design and implementation resulting in reducing warranty cost by 22%. -
Director: Service And Warranty AdministrationElectrolux May 2005 - Dec 2012Stockholm, SeResponsible for creating and implementing the strategy for after sales customer service. Headed the training, recruiting, performance and cost management of over 4,400 independent service providers who perform over one million service events annually. Led successful turnaround of the independent service network resulting in reduced service call cycle times by 36% and warranty labor rate by 12%. Approved and managed annual budgets exceeding $120M for the US and Canada. Executed the market launch of the Electrolux major appliances brand for customer service. Launched company program for off shore call center operations in Manila, Philippines.
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Director: Warranty AdministrationElectrolux Feb 2004 - Apr 2005Stockholm, SeDirected all system development, policies, reporting and forecasting activities for Warranty Administration. Developed new logic and processes for ServiceBench claims system resulting in a 10% reduction in warranty expenses. Led the design and Implementation of the PeopleSoft CRM solution for customer care. Collaborated with quality, operations and factory leadership teams to drive reductions in the service call rates and improve product quality and design.
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Operations Manager: Goodwill AdministrationElectrolux Jul 2003 - Jan 2004Stockholm, SeLed the customer service back office team of 50 agents that processed credits and concessions. Responsible for managing $22M goodwill budget. Revised work flow to enable 26% faster resolution time on consumer issues.
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General Manager: Consumer CareElectrolux May 1998 - Jun 2003Stockholm, SeLed the Customer Service organization which included all Call Center Operations, $15M Service Contract business and consumer Risk Management claims for North America. Executed the start up of a 325 agent call center to support Customer and Consumer Care, Retail Order Entry, Parts and Service support. Responsible for development and implementation of the strategy, recruitment programs, training curriculum, quality assurance programs and performance metrics ensuring a Best In Class Customer and Consumer experience. Improved consumer satisfaction levels 18% and first call resolution 32%, while reducing cost per call by 24%. Developed and implemented Lucent CenterVu multi-channel phone interaction management system.
Bill Lange Skills
Bill Lange Education Details
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Thayer LeadershipExecutive Leadership Program - West Point -
Hult Ashridge Executive EducationEngland
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Southern Wesleyan UniversityBusiness Administration And Management
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Brenau UniversityBusiness Administration
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Georgia Military College-Augusta CampusCriminal Justice/Safety Studies
Frequently Asked Questions about Bill Lange
What company does Bill Lange work for?
Bill Lange works for Goodman Home Solutions
What is Bill Lange's role at the current company?
Bill Lange's current role is Goodman Home Solutions.
What is Bill Lange's email address?
Bill Lange's email address is bill.lange@lg.com
What schools did Bill Lange attend?
Bill Lange attended Thayer Leadership, Hult Ashridge Executive Education, Southern Wesleyan University, Brenau University, Georgia Military College-Augusta Campus.
What skills is Bill Lange known for?
Bill Lange has skills like Cross Functional Team Leadership, Forecasting, Competitive Analysis, Consumer Products, Product Development, Sales Operations, P&l Management, Pricing, Team Building, Product Marketing, Market Analysis, Process Improvement.
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