Developed and published technical software documentation to multiple channels including user guides, release notes, and other critical technical documents for software development teams in support of major and minor application upgrades and releases.• Developed, edited, and managed multiple iterations of major and minor software release notes and documentation, including patches. • Assisted in developing strategy for enterprise-wide web-based documentation migration from Confluence to Doc360. • Led remote work sessions with software developers, product specialists, and subject matter experts to capture and document software changes and updates.

Developed technical documentation, including user guides and other critical technical documents for multiple EMS teams in support of major system upgrades. • Developed, edited, and managed multiple iterations of over 20 technical processes guides in support of new enterprise upgrade to Siemens Spectrum 7 EMS upgrade project. • Identified and logged over 200 existing technical documents for documentation framework used to evaluate upgrade document requirements for SP7. • Lead remote work sessions with Team Leads and Subject Matter Experts to capture and document technical processes.

Develop communication tools, including style guide, document templates, and publishing processes for user guides and other critical technical and business documents for various organizations.• Provide a high technical aptitude and the ability to understand and communicate complex information to clients.• Develop documentation style, claims processing, and voucher processing guides for multiple clients.• Lead remote work sessions with users to capture and document their work processes.

• Accountable for writing, editing, and managing almost 100 mission-critical technical and compliance documents for Energy Management Systems’ (EMS) Compliance and Quality Assurance (QA) department, including System Narratives, Lead Sheets, Test Plans, User Guides, Software Development Process Guides, Security Procedures, Work Practices, Workflow and Process Diagrams/Drawing, and Knowledge-Base articles for numerous compliance, security, and audit requirements. • Created, edited, and managed multiple iterations of over 50 process workflow Visio diagrams for implementation and support of new enterprise BMC Remedy ticketing/change management system.• Managed Compliance and QA electronic documents for version control and managed review, change, and publishing processes, and developed master version status log.• Redesigned, updated, and managed EMS Compliance and QA SharePoint documentation site for publishing latest electronic PDF document versions and publishing schedules.

Developed, designed, and managed technical documents and content for department managers, intranets and public corporate websites• Improved internal software development tasks by editing, and rewriting Corporate SOX documents, which decreased audit costs• Transformed old documentation system into a single-source publishing platform, while rewriting corporate Policies & Procedures • Researched, procured, and implemented electronic newsletter system while serving as team lead on corporate editorial board to manage, design, and develop standard content and templates for all division newsletters, saving $150,000.00 per year• Developed web-based document publishing system for major projects including the ERP project and a Safety Health & Environmental (SHE) manual, resulting in a better system to deliver hundreds of mission-critical documents• Developed corporate social media standards, allowing cancellation of vendor contract and facilitating internal control of this effort• Edited & produced public relations video for executive staff used in annual board meetings, training, and team-building events, resulting in higher visibility to board members & stakeholders• Updated, redesigned, and deployed all division intranet sites to a standard format and centrally administered framework, allowing division employees to manage their own content remotely, saving time and money while developing content standards and archiving hundreds of outdated and duplicated documents and web pages• Designed, created, and published technical interface documents, drawings, diagrams, and charts using Visio, allowing upper management and executive staffs to make crucial, money-saving decisions about software and hardware systems maintenance, updates, and contracts• Managed and coordinated volunteer workdays, project, and certification documentation for the Vulcan Ruffner Mountain Project for six years, resulting in Wildlife Habitat Council (WHC) Gold recertification through 2020

Edited, wrote, and managed technical documentation for the Generation IT project, including SharePoint website design, content creation/management, and scheduled updates • Created, updated, maintained, and managed user guides, including style, format, version control, and content, which facilitated updating a huge backlog of obsolete documentation• Created, wrote, maintained, and managed new test plans and user guides for new and existing custom energy billing applications, allowing the Generation IT department to meet their strict software release schedules and deadlines

• Proofed, edited, and formatted NASA scientific and technical publications, allowing for final publishing and archiving of mission-critical papers and documents• Researched and verified technical information, while serving as lead editor, coordinating and verifying edits and changes with NASA scientists and engineers using the Government Printing Office Style Manual (GPO)

Lead Technical Writer/Documentation Specialist for NASA’s X-37 ProjectManaging editor and lead technical writer and content manager for X-37 On the Move electronic newsletter and X-37net website• Researched, wrote, and edited project briefings, technical charts, management plans, and presentations, allowing managers and engineers to streamline and complete schedules, meetings, and technical and business briefings• Lead writer/document manager for Proposal and RFP team, which helped standardize and streamline the proposal evaluation and approval processLead Technical Writer/Documentation Specialist for NASA’s 2nd Generation Reusable Launch Vehicle (RLV) Program’s Propulsion OfficeLead writer/editor and point of contact for multiple propulsion project managers in the program’s propulsion office• Researched, wrote, edited, managed, and delivered baseline project plans, white papers, and web content for multiple propulsion projects and the program office on one of NASA’s most ambitious and expensive projects to date• Developed and managed system definition plans, system requirements plans, configuration/data management plans, and incident response plans, which served as talking points for project milestones and success• Researched, wrote, edited, and managed advocacy documents including white papers, and internal website articles, allowing the program to continue receiving funding and support from Congress• Developed documentation processes and procedures for 2nd Generation RLV Program, helping streamline publishing of hundreds of technical documents, charts, and presentations