Bill Lee Email and Phone Number

NASSCO Certified : PACP, MACP, LACPU-0318-070300185

• Managed an internal team of 75 employees and over 50 subcontractors • Reported directly to the CEO and worked closely with senior management to develop and implement budget performance objectives for a $30 million plus revenue division.• Analyzed monthly P&L reports in multiple categories and made the necessary adjustments to ensure profitability of the division. Exceeded operating income targets in 2016 by 10%.• Managed and motivated a commission sales team including 2 Regional Sales Managers and more than 20 Design Consultants to grow sales revenue by greater than 15% in 2017.• Recruited and on-boarded over 10 new subcontractors in 2017. Special focus was placed on attaining and maintaining a high-quality employee and subcontractor base. • Systematically reduced warranty, rework, and customer relations costs by 20% YOY.• Reviewed and contributed to all decisions on advertising, marketing, pricing and all other issues related to sales and marketing. • Provided management oversight to the construction department staff regarding the tactical operating needs in support of the goal to maximize construction quality, speed, and provided excellent customer service. Improved customer satisfaction metrics by 20% in 2016.• Pursued and implemented continuous process improvement throughout all areas of the business with a close eye on key performance indicators (KPI) with a strong understanding and utilization of pivot tables.• Continuously evaluated industry and market; routinely presented updates to the Board of Directors.

• Evaluated new growth opportunities by expanding the overall geographic market served from Connecticut to VA.• Developed new and maintained existing partners in all phases of renovations operations for the east coast. • Developed and implemented lead generation activities. Tracked and monitored effectiveness of lead generation (direct mail) activity and adjusted as needed.• Produced over 700 units and $11 million revenue with marginal income exceeding 35% in 2015.• Developed and managed sales programs and contests to drive sales and average selling price to consistently grow revenue and profit contribution from this business unit.• Worked closely with the operations team to ensure maximum production, quality, profitability, and customer satisfaction. Exceeded operating income and customer satisfaction targets from 2012 to 2015.• Provided direction for the recruitment, selection, orientation, development and retention of a high caliber staff; ensured that well-qualified individuals were hired and properly cross trained to carry out the organization's mission. Always maintained and retained a high-quality sales force and operations staff.• Managed to greater than 35% sales conversions for the entire commissioned sales team of 15 renovation specialists in a vast geography.

Directly supervised 16 project managers and 4 schedulers for the Philadelphia Division with sales revenues exceeding $200 million per year and produced 1,400 new pool units. Oversaw 70 in-house employees and 50+ subcontractors. Was responsible for construction issues. Resolved customer concerns regarding scheduling and construction to ensure customer satisfaction. Oversaw customer receivables. Approved subcontractor invoices and negotiated chargebacks. Maintained P&L responsibility. Was a key member of the leadership team, working directly with the General Manager and Vice President to improve customer service and profitability.

Residential and Commercial Construction and Renovation

Promoted from Assistant Store Manager to Regional Training Specialist from 1991-2000. Was responsible for the design, development and delivery of a multi-phased, training and certification program. The program was delivered through a model store under the personal direction and control of the Regional Training Specialist. The store also functioned as a fully operational and profitable retail center, and served as a hands-on learning center for management trainees. Also managed other day-to-day functions of a store manager.