Bill Leffler, Cdm, Cfpp Email & Phone Number

Philadelphia, Pennsylvania, Us

Food and Nutrition Director of Abington and Lansdale Medical Centers.

92866 Issy Les Moulineaux Cedex 9, Fr

CAPITAL HEALTH SYSTEM| Trenton & Pennington, NJ Sodexo Healthcare Division 2019 – Current2 Hospital System - Trauma & Cardiac facilities. Oversight of all Food Related Areas, Environmental Services, Patient Transport, Pantry Services, Room Service Call Center, Patient Meal Services, In & Outpatient Nutrition Counseling $19M in Managed VolumeSelected to lead strategic initiatives to drive Patient and Customer Experience, Oversight of Multi-service, Multi-Unit Operations, Supervisory and Clinical Management with a diverse hourly workforce of over 200 Client employees.Transforming operations while creating atmosphere for culture change, inclusive thinking and collaboration.Applied standards which drive efficiency and ensure compliance of operational regulations, procedures and protocols.Implemented programs to enhance employee engagement and drive improvement of skills and proficiencies in both a Union and Non-Union environment.Executed infection prevention measures throughout all food and environmental areas to address rapidly changing needs during COVID-19 pandemic. Aligned with all client initiatives in relation to ensuring Continuity of Care through COVID-19 peak.Strategically planning and preparing for continued pandemic needs.

ST MARY MEDICAL CENTER | Langhorne, PA 374 Bed Acute Care and Cardiac facility. 350 seat Café and Doctor’s Lounge, Onsite Catering, Micro Market and Coffee Bar, Pantry Services, Room Service Call Center, Patient Meal Services, In and Outpatient Nutrition Counseling and Support Services $9M in Managed VolumeSelected to lead strategic initiatives to drive Patient and Customer Satisfaction, develop and direct Management and Supervisory team of 16 and oversee an hourly workforce of close to 100 Client employees. Provide fresh perspective and drive excellence through focus on innovation and customer satisfaction.• Achieved Client support and funding for a Café remodel. Elevated Café offerings to include more contemporary and trendy menu offerings. Changes heightened customer engagement resulting in 19 point gain in customer satisfaction.• Implemented countless innovations and successive programs and promotions to continually refresh offerings creating a destination appeal.• Restructured job flows and methods of preparation to generate efficiencies in patient meal execution resulting in savings of 2 FTE's.• Aligned with Client’s mission of Wellness driving all aspects of the culinary program resulting in 9’s and 10’s on annual Client Loyalty survey.• Achieved Client support and funding to construct and open a 24/7 micro market and coffee kiosk elevating revenues from previous kiosk by more that 4 times.Established a new level of accountability across management team working closely with front-line managers on ongoing performance management, coaching, goal setting and feedback.

DEPARTMENT OF TRANSPORTATION | Washington, DC - Sodexo Government Services Division P&L Food Service Operation with 400 seat Café, Bistro, Executive Dining Room, and Onsite Catering $3M in Managed VolumeGeneral ManagerSelected to lead a culturally diverse workforce to grow the business and improve customer service levels.• Increased customer engagement and drove top line sales by infusing excitement and energy into the Café program.• Assumed a $12K sales deficit upon arrival in period 6 of FY2011. • Exceeded topline sales by $200K returning profit of $135K with strong emphasis on managing expenses.• Instrumental in collecting $10K in delinquent account receivables before fiscal calendar close.

92866 Issy Les Moulineaux Cedex 9, Fr

INTERNATIONAL MONETARY FUND | Washington, DC - Sodexo Corporate Services Division P&L Food Service Operation with 700 seat Café and 135 seat Bistro $2.2M in Managed VolumeGeneral Manager • Lead and supported transition team for newly acquired business with focus on execution of programs for HQ1 services. • Celebrated demographic cultural diversity through menu selections and food promotions.• Played a key role in supporting all other food service venues within the Client organization.

92866 Issy Les Moulineaux Cedex 9, Fr

MEDIMMUNE | Gaithersburg, MD - Sodexo Corporate Services Division P&L Food Service Operation with 300 seat Café, Onsite and Offsite Catering in 7 buildings. Managed Vending and National Coffee Contract at 4 locations in 3 states $1.5M in Managed VolumeGeneral ManagerStrengthened client relationship by expanding Café offerings and elevating quality and execution. • Implemented electronic catering system (Catertrax) to provide structure and improve ordering and tracking. • Sustained growth as Client organization expanded physical foot print into multiple offsite locations.Reduced client subsidy by 6% focusing on control of expenses with heightened reporting.

92866 Issy Les Moulineaux Cedex 9, Fr

MARRIOTT INTERNATIONAL | Bethesda, MD Sodexo Corporate Services Division P&L Food Service Operation with 750 seat Café, Onsite Catering, C-store and Coffee Kiosk $6 M in Managed VolumeExecutive ChefSelected to elevate the culinary program and provide an updated perspective through innovation.• Served 3000 Café guests and executed an average of 16 catered events daily. • Directly supervised a culturally diverse workforce of 42.• Innovated, developed and executed successive, diverse weekly cycle menus.• Emphasized cross training for maximum labor optimization. • Executed Client’s “Green” initiative implementing a facility wide composting program. • Provided food services in 3 offsite locations.• Served as Co-chair for Sodexo’s Mid-Atlantic Regional Chefs Association 2002-2004.

92866 Issy Les Moulineaux Cedex 9, Fr