Bill Li Email & Phone Number

Shanghai, China

Responsibilities:1. Enterprise Digitalization: Drive internal Office application implementation, IT infrastructure and application maintenance, and IT Service Operations. 2. IT Budget Management: Improve the effectiveness of the company’s IT budgets.3. Smart Park Planning: Plan and design the 260,000 square meter Binjiang Smart Park to build a next generation global headquarter.5. Globalization: Build IT infrastructure and services in six Southeast Asian countries (Vietnam, Thailand, Indonesia, Philippines, Malaysia, Singapore) to support business overseas landing.Achievements: 1. Improvement of enterprise information standardization and high-quality service delivery:• Drive implementation of IT solutions such as attendance, vendor management, and budgeting system to promote digitalized operations.• Improve service and application availability to over 99.95%.• Establish unified IT technical service standards, processes, tools and data-based operation mechanisms based on ITIL.  The service response time is within 3 minutes. The service efficiency per head increased by 40%. User satisfaction increased from 67 % to 96%. • Build a unified audio and video conference solution to improve collaboration efficiency and conference room utilization by more than 15%;• Improve office asset management, improve inventory efficiency, and control asset damages and losses to less than 3%.• Support SOX audit and ISO9001 audit. Implement zero trust and email security protection to manage and control security risks;2. IT cost reduced by 50% in 2023 (saving tens of millions of budgets), setup cost control strategies and practices;3. Complete the 260,000-square-meter Binjiang Smart Park program design and intelligent program bidding;4. Successful Globalization: lead the overseas compliance, tools and business virtual teams with more than 32 people across 10 departments, finish 15 application changes in 6 Southeast Asian countries;

Shanghai, China

1. Global IT support and services: In line with the group’s globalization strategy, plan and implement IT infrastructure and support for the group’s business development in 13 countries. Ensure globally consistent technical support and service delivered, and drive IT cost savings.2. IT Applications Management: Promote the group's digitalization and mobilization strategy, Optimize more than 50 internal OA applications. Improve user experience and working efficiency of 35,000+ employees;Achievements:1. Through optimized maintenance, standard change management ensures 99.99% application and service availability. 2. Overseas service standardization: Create standard services for the group's 2,000+ overseas employees in 13 countries and regions, setup best practices including AWS/Ali cloud platform usage standards, data center construction standards, network service standards, voice access standards etc, to provide flexible and high-quality support for business departments overseas.3. Account system optimization: upgrade account automation system, which significantly reduce account-related events (from 80,000 per month to 20,000 per month), improve account recovery time (from an average of 10 minutes to less than 1 minute), and save 3,000 hours user interruption times per month.4. Smart conference room: Use IoT, OfficeAddin technologies to implement a cross-platform smart conference room booking system, to achieve rapid booking, intelligent notification and resource release/retention capabilities. It Improves 15% conference room resource usage efficiency;5. Network architecture optimization: Transform the group's DMZ and wired/wireless Internet architecture, unify and simplify Internet routing, improve network access flexibility, and save 30% of server resources.6. Passwordless: Use Hybrid Azure and Windows Hello For Business technologies to achieve passwordless system login. Save user account login time more than 3,000 hours per month;

Shanghai City, China

Cross site team management of a high performing team (38+) delivering WW leading Business results; Team Enable through performance management and readiness framework;Dynamics 365 Saas (CRM, PowerPlatform) Enterprise Support Business management regional and global with corp levels of stakeholders well managed and influenced;Enterprise F500 Accounts managed strategically with Field and product teams;Strategic Process and tools for optimized Productivity;

Shanghai City, China

Successful IT Strategy and Cost management; Cross-region Team Management: Enable cross-site/cross-region IT support delivery through remote management of 4 countries, 30+ employees. Service delivery: Drive global standardized help desk service delivery with consistent availability, quality and in-compliance with suppliers and employees well managed;Asset Management: optimize global ROI by constantly improving invest efficiency and resource utilization, saving millions CNY per year. Infrastructure & Support: Evolve IT infrastructure and system support in heterogeneous network to augment company’s productivity in industry with edge-cutting Virtualization/Cloud technologies.

Shanghai City, China

Business management: constitute cross-country technical support business grow and change plans, by facilitating global leadership team and line managers with distinct data support and accurate business analysis. Ensure the plans are cohere with corporate strategy. Performance management: Take full responsibilities for BizApp/SQL/DEV 3 teams' and all associated members' performance in support delivery. Find efficient ways to leverage resources, inspire teams and supervise respective members to archive outstanding accomplishments. Support Team management: Establish adequate team structure and people management measures in accordance with business trend. Motivate team members to ensure teams' business stability and growth in the ever changing conditions. Projects management: Lead projects that serves Asia region businesses, also as commitments to corporate strategy. Crisis management: Co-work with 3 global regions: Asia, Europe, America to manage global emergencies. Take care of the urgencies and pursuit excellent customers and partners satisfactions.

Shanghai City, China

Infrastructure Design; Infrastructure Support; Critical problem solving; Cross functional project management;

Shanghai City, China

Internal IT architecture management;Project Management;Lead technical issue and escalation support;

Shanghai City, China

Real time technical support to SMB customers worldwide on all Microsoft Products;Cross team technical and business training delivery;Team Operations Support and people ready support;

Bachelor'S Degree, Information Technology

Activities and Societies: Youth League Branch

Bachelor'S Degree, Electrical, Electronics And Communications Engineering