Bill Lloyd Email & Phone Number

Los Angeles, California, United States

Develop a global, scalable system that accurately classifies and rates content in a constantly adapting environment. Manage back-end metadata, external research, and front-end display with a focus on member choice. Responsible for transparently conveying the maturity level, appropriateness, and content flags of every title in our catalog, tailored to all the countries we operate in.

Menlo Park, Ca

* Managed crisis response team, focused on content policy moderation in high pressure situations.* Designed tools that improved cross-functional collaboration, resulting in speedier, more accurate investigations.* Implemented new detection systems that flagged potential content issues before they escalated virally on Facebook or Instagram.* Mentored and developed a rapidly growing team on skills including project management, communication, and strategic thinking.

Mountain View, Ca

* Led global team of 22 legal assistants in Mountain View and Dublin, supporting intellectual property and user protection policies.* Unified team workflows, providing better coverage for regional fluctuations in volume, decreasing turnaround times by 60%, and eliminating complaint backlog.* Standardized quality assessment process. * Reduced team headcount by 25% while matters increased 12% through a combination of automating rote tasks, proposing thoughtful policy changes, and proactively building networks with other teams that could share responsibilities.* Restructured team to improve managerial support and provide career development opportunities for high performers.* Rewrote career ladder for non-­attorney legal staff, ~200 people at the time. Clarified areas of ambiguity in promotion process. Ensured consistency across the department in performance management process.* Assessed risk of new ads and commerce products, and designed their implementation within existing enforcement and approvals workflows. Provided feedback on brand owner complaints and implemented 24 hour takedown processes to reduce legal risk.

Mountain View, Ca

* Managed a team that doubled in size over the course of two years. Onboarded new hires. Identified and developed their strengths. Earned perfect manager survey results.* Led multiple cross-functional policy launches, facilitating between Sales, Operations, Legal, and Engineering to improve product quality and performance with minimal exposure to risk.* Took ownership of AdWords counterfeit policy. Trained team on new policy standards and process. Worked with engineering to improve abuse detection models that reduced counterfeit complaints by 84%.* Partnered with Sales teams to educate about policy, offer creative solutions, and support the business and its clients.* Collaborated with Product teams on new products and features, ensuring smooth launches.* Strategized with counsel and provided depositions in multiple lawsuits globally, resulting in favorable outcomes for business and policy.

Mountain View, Ca

* Managed policy relationships with high-­touch, brand sensitive clients like General Motors, Hewlett­ Packard, Louis Vuitton, Tiffany, the International Olympic Committee, and Nordstrom. Resolved issues and improved client relationships.* Spoke as a panelist at sales conferences, and led global Sales policy trainings.* Drafted and published help center articles, FAQs, user responses, and webform documentation.

Mountain View, Ca

* Reduced risk by investigating complaints raised by intellectual property rights holders. Became expert on systems needed to streamline client experience while protecting brand owners’ rights.* Created new training materials for Sales teams. Distilled materials to most important takeaways, and promoted self -help resources.