Bill Longhenry Email & Phone Number

New Ulm, Minnesota, United States

• Administer and optimize Azure cloud environments to ensure performance and reliability.• Implement and oversee endpoint security using tools such as SentinelOne, Huntress, and Windows Defender.• Assess and enhance the security of client infrastructures, including the management of backup solutions.• Deliver proactive support by aligning IT infrastructure with ITIL Foundation best practices.• Provide expertise in virtualization technologies, including VMware, Citrix, and Microsoft platforms.• Facilitate multi-factor authentication (MFA) implementation and conduct security training for end-users.• Serve as a subject matter expert for 20 clients, ensuring adherence to current security standards.• Develop and maintain comprehensive documentation, user guides, and conduct end-user training.• Design and deploy scripts and Group Policy Objects (GPOs) for organization-wide use.• Define project scope, identify, and document client specifications to meet requirements.• Advise clients on best practices, industry standards, and operational efficiencies.• Oversee the migration of clients to our Cloud Service Portal, leveraging cloud solutions.

Greater Minneapolis-St. Paul Area

• Established project objectives by reviewing proposals and collaborating with stakeholders to align on goals.• Enhanced business efficiency and functionality through the implementation of innovative solutions.• Developed and delivered training programs and instructional procedures to streamline processes.• Deployed and supported remote access solutions, including VPN, SMA/SRA, and Terminal Services.• Configured and managed a range of hardware, including PCs, tablets, printers, firewalls, switches, wireless access points, VoIP, and SIP systems.• Oversaw the onsite deployment of PCs and networking equipment, ensuring minimal business downtime.• Provided remote diagnostics and support for end-user devices, including PCs, laptops, docking stations, displays, and peripherals.• Implemented an image-based server solution to facilitate PC deployments and enhance operational efficiency.

Sioux Falls, South Dakota Area

• Delivered technical support and resolved issues both remotely and on-site, ensuring efficient resolution.• Deployed and repurposed computer systems while managing cable organization for optimal setup.• Addressed and resolved network issues, hardware and software problems, and configured systems.• Utilized System Center Configuration Manager (SCCM) for effective software installations and updates.• Employed System Center Service Manager (SCSM) to track support tickets and develop custom forms for streamlined workflows.

Marshall, Mn

Canby, Mn