Bill Lyttle Email and Phone Number

 Received training for Citrix NetScaler now ADC. Data Center cleanup and inventory. Implemented SharePoint site for group. Automated Changelog record keeping to SharePoint/MS Flow. Configuration and installation of Extreme switches in Data Center and Ft. Lauderdale office. Implemented routing changes when needed. (E.g. New circuit connection to data center). Monitored network using Nagios, LANSweeper, Solarwinds and Sitescope. Worked daily with ticketing system to fulfill customer requests and issues. Provisioned new virtual servers from OVF/OVA files per client request. Maintained DNS records. Windows AD user and group configuration.

This was a contract position to upgrade all the IDF's in the Andover facilities. The upgrade consisted of mapping out the current Cisco configurations in each IDF/MDF. I documented the wire mapping plan for all the closets. We would preconfigure all the switches prior to the scheduled upgrade. The night of the upgrade we would remove all cables and switches. Install the new switches. Patch the cables according to the wire plan. The projest was 90% done before I moved on from this position. I was called back to my previous role at World Travel Holdings.

 Received training for Citrix NetScaler now ADC. Data Center cleanup and inventory. Implemented SharePoint site for group. Automated Changelog record keeping to SharePoint/MS Flow. Configuration and installation of Extreme switches in Data Center and Ft. Lauderdale office. Implemented routing changes when needed. (E.g. New circuit connection to data center). Monitored network using Nagios, LANSweeper, Solarwinds and Sitescope. Worked daily with ticketing system to fulfill customer requests and issues. Provisioned new virtual servers from OVF/OVA files per client request. Maintained DNS records. Windows AD user and group configuration.COVID impacted the Criuse Line industry and WTH was forced to let many people go.

Retrofit is a managed service provider. My role in the company was the technical support for Managed Services group. This would include troubleshooting network, wireless, and VPN issues.There were many client sites I worked at during my stay at Retrofit. I was mainly assigned the task of installing the firewall and wireless. Installed and configured equipment as needed per project. Worked customer issues to resolution using ConnectWise ticketing system. Documented customer network and created MS Visio drawings.

Again, I decided to use my carpentry skills to support myself until I found a job in IT.

Integration Partners is a service provider for many Massachusetts and surrounding states customers.  Assisted colleagues with Nortel Contivity VPN support for customer. Helped with conversion of Nortel Config to Juniper SSG for same customer. Assisted wireless engineers with Aruba controller and AP configuration and installs. Installing and configuring switches at customer sites per customer specifications. Work from home position – Travel to customer site. Maine, New Hampshire, Mass, Connecticut. On call for data support for state of Massachusetts. Assist colleagues with their projects.  Completed Projects:  My role in the company was as a field engineer. All my assigned projects were with Schools in  the New England area. The projects were to replace their existing infrastructure with new switches in all IDF/MDF closets. The equipment was usually preconfigured in the Lexington office per customer specifications, and then deployed to the site for installation. I would work with the customer to determine the cut-over schedule and test connectivity during and at the end of the installation. Project Location - Tyngsborough High School, New Caanan CT Country School, North Middlesex Regional High School, Townsend MA, Perkins School for the Blind - Watertown, MA, Mount Saint Charles Academy RI, Plymouth MA South High School, Sandwich MA High school, Exeter High School, Elliot Hospital NH. For our customer Merkle I upgraded 245 switches/stacks primarily Cisco Nexus switches. This work was done remotely and per set schedule by the customer.

I was hired to document and plan their MDF core upgrade/replacement in the corporate head office in Burlington. This was a dual HP 5400 switch environment supporting 300+ users. The HP switches were replaced with Dual core Cisco Nexus 4506. Created spread sheet that tracked all cable connection to all devices in the MDF. Created new Visio drawings depicting current and new Cisco core installation. Created step by step change control doc to implement change/Core upgrade. Implemented change tested and verified network connectivity. Assisted with day to day operations and trouble tickets. Trouble-shoot wireless issues and corrected configurations issues.

 Assigning and configuring network ports in the data centers and tracking changes. Follow change control processes and implement changes. Onsite support and lead for Data Center moves from Framingham to Colo’s. This was a complete new build out of our Data Centers from the ground up. Complete customer requests; additional ports, VLAN changes, firewall and NAT policies. Installed and managed Aruba Clearpass for use with wireless user auth and authentication to managed devices on the network. Supported Bose VPN connections to Bose remote sites and partner locations local and worldwide. Firewall changes – Juniper NSM, Palo Alto, Nortel Contivity. Installed and managed Aruba Clearpass RADIUS and migration from Funk. Load Balancer changes – Brodcade Server Iron Installation and configuration of various devices in the offsite data centers. Managed V-Sphere server and built VM servers as requested. Administered Exchange server by adding and removing users. Created and supported our SharePoint sites for Network Services group. Created data center policies for cable management, cable and label standards Created scripts to build layer 2 configurations for mass deployment. Created or updated Visio drawings as needed. Lead contact for technicians.

I was let go from Nortel Networks soon after 9/11. Nortel was in the process of filing for bankruptcy and was “downsizing” very quickly. I decided to venture out myself and use my carpentry skills to support myself. I was already doing my weekend jobs and was able to find enough work to do this full time while I searched for a job in IT.I built many decks, remodeled several bathrooms and kitchens. Built some sheds, put up fences and installed windows and doors. I also did the electric and plumbing for many of these project.

I was responsible for providing technical support of the Contivity VPN product line. Trouble-shooting problems related to the VPN gate and products it interoperates with. I Performed extensive lab work replicating customer issues. Simulated customer environments by building similar networks with identical authentication types to help troubleshoot network anomalies. Volunteered as Contivity lab manager to ensure lab equipment functioned properly and assist other team members with their simulations. Windows 95/98/NT4/2000/XP support operating systems were used for the product and lab replication for IPSEC and PPTP VPN client installed on PC’s that allowed secure tunnel connections from a PC to a remote VPN device. Windows NT4/2000 servers were setup for use as an external LDAP, RADIUS server, and Checkpoint Firewall. Supported the Internal Contivity VPN Stateful Firewall and Checkpoint Stateful Firewall. Remotely accessed customer’s VPN via the Internet or direct phone line to evaluate configurations, perform a complete setup.

I managed the Novel and Windows NT server environment along with the ATT PBX. This was a great starting point in my career where MS Windows was just evolving and so was the network technology. The company slowly grew from a basic Novel IPX to a Windows NT TCP/IP network and deployed Windows 3.11 PCs to many new to PC users. It was a challenge to get many of the users on board with this “new” technology at the time. Over the years we went to Windows 95,98, NT3.51, NT4, 2000. There were many software changes from DOS based Lotus123 to MS Office 3.0, 4.0 95,97 and many other. The PC technology was fast paced, and PC went from Intel 386 to Pentium III. All in all, it was a great experience to be there from the ground up. This being a small company, my role demanded I be involved with every aspect of the network switches/wiring, PC deployment/maintenance and telephony technology. I learned a lot, quickly. Much of this experience has served me well over the years.