Bill Ferry Email & Phone Number

Carbondale, Co, Us

Aspen, Colorado, United States

▪ Providing design, implementation and support of mission-critical Network and Telecom services for a highly visible community hospital.▪ Collaborating with partners and resources for solution design and then managing delivery on full refresh of network switching, wireless and voice platforms.▪ Serving as an escalation point on telecom and networking for Team Members

Cisco Connected Experience (CX) Guiding customers in their adoption of Cisco collaboration solutions through consulting on relevant use-cases, promoting preferred architectures with leading practices, discussing multi-vendor interop, and on identifying and overcoming adoption barriers to maximize use of their collaboration solutions.

Cisco Connected Experience (CX) - Collaboration and Customer Care Solutions (a.k.a. Contact Center)Consulting Engineer in Cisco's Collaboration practice translating architectural design into the delivery of complex collaboration solutions for enterprise customers.Delivery of complex Cisco Collaboration solutions require mastery in multiple technical disciplines such as Cisco UCS Servers, VMWare ESXi, Windows and Linux OS, Voice Gateways, SIP, Customer Voice Portal, VoiceXML, CUCM (Call Manager), Business Video, Intelligent Contact Management (ICM) and Networking. A key activity in the solution delivery is the integration across all of those complex systems. I work with Enterprise Customers, their Management Teams and Technical Teams to provide low-level, detailed design documentation, implementation and testing for the end-to-end solution. I work with Project Management teams to achieve the goals, timelines and budget.While at Cisco, I make contribution and have positive impact within the Advanced Services organization. I have participated on high-performance teams delivering solutions and outcomes for many notable Enterprise Customers. I have developed and delivered internal training and I make ongoing contributions to an internal knowledge base used by peers and teams across the larger Cisco Services organization. I participate in the formal and informal support systems providing ongoing mentoring for team members and new-hires. Former Certifications: Broadworks Certified Network Engineer-Professional, AWS Certified Cloud Practitioner.Current Collaboration Technologies in practice: CUCM, ICM, CVP, CUSP, CUBE, SIP, Finesse, CUIC, UCS-C, VMwareCertifications held in the past: CCIE Collaboration (Written), CCNP Voice, CCNP, CCDA, MCSE

Denver, Co

Deployment and Support of Cisco Voice and Unified Communications solutions. Deployment and Support of Cisco Digital Media solutions.

Carbondale, Co

Systems design, delivery and ongoing support of Network, Voice, Server and Collaboration solutions for SMB Customers, leveraging primarily Cisco and Microsoft solutions. Trained and mentored junior staff and also IT staff for many key customers.