Bill Macausland Email and Phone Number
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Senior Customer Success Manager @ Okta | Okta Certified ConsultantSenior Customer Success Manager @ Okta | Customer Success, Identity Management, VMwareCustomer Success Leader at Okta with expertise in Identity ManagementAs a Senior Customer Success Manager at Okta, I lead a team of customer success managers who ensure the satisfaction, retention, and growth of our enterprise customers. I leverage my skills and credentials in customer success, identity management, and VMware to deliver value-added solutions and services that enhance the user experience, security, and productivity of our clients.With over six years of experience in the IT and financial services industries, I have a proven track record of managing complex projects, building strong relationships, and driving business outcomes. I have successfully integrated over 55 applications with single sign-on through Okta, increasing user adoption and engagement by 25%. I have also contributed to the development and delivery of best practices, training, and certification programs for Okta customers and partners. My mission is to empower our customers to achieve their goals and transform their businesses with Okta.
Backupta
View- Website:
- backupta.com
- Employees:
- 29
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BackuptaUnited States
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Senior Customer Success ManagerOkta Aug 2022 - PresentSan Francisco, California, Us -
Customer Success ManagerOkta Jul 2019 - Aug 2022San Francisco, California, Us
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Microsoft Systems EngineerFinancial Engines Mar 2017 - Jun 2019Sunnyvale, Ca, UsCertified Okta Administrator - Identity Management solution to provide single sign to applications for improved client experience. Currently integrated approximately 55 applications with SSO through Okta. -
System AdministratorSunedison Aug 2015 - Feb 2017Chennai, InSystem Administrator Manage and maintain single sign-on for 3000+ users with Okta software. Integrate out of box applications with Okta as well as custom applications specific for the company. Troubleshoot user issues with single sign on applications. Manage user accounts in multiple domains utilizing MMC and also ManageEngine AdManager plus. Duties also include managing file share permissions over multiple domains within the companies forest. Administrator for multiple AWS instances for clients in several different accounts. Managed user access rights. Also migrated multiple server instances across different accounts. Configured new VM cloud based forest in Microsoft Azure. Also configured multiple additional physical sites with VMware joined to the forest. Configured SCCM 2012 with distribution points across the forest. Responsible for server patching utilizing SCCM 2008 and SCCM 2012 across multiple domains. Utilize Service Now for change management to schedule outages with sites. Citrix server administrator responsible for health and monitoring environment Responsible for managing trouble tickets and requests using ManageEngine Service desk. Work to identify issues escalated up to the system administrators group from the help desk. Responsible for weekly offsite backup tape distribution to Iron Mountain for disaster recovery planning. Maintaining backups utilizing CommVault. Monitor and remediate nightly, weekly, and monthly backup jobs of critical corporate data. Member of a rotation tasked with Citrix maintenance. Monitor disk and performance usage and also reboot citrix servers nightly to maintain high level of service. -
System AdministratorAbt Associates Jul 2013 - Aug 2015Rockville, Maryland, UsSystem Administrator for Abt Associates. Responsible for monitoring and maintaining VM and Physical servers. Also responsible for backups of servers to disk and to tape and offsite retention of tapes for disaster recovery. Manage AD accounts and group policy. -
Systems AdministratorReit Management And Research May 2007 - Jul 2013System Administrator for Reit Management and Research supporting their VM and physical server environment as well as 2 other child companies, Five Star Quality Care and Sonesta Hotels. Was responsible for all backups and disaster recovery design and testing for all three companies. Also responsible for monitoring server uptime and resolving any alerts that would arise. Responsibilities also included monthly patching of approximately 450 servers for the three companies.
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Pc Services SupervisorReit Management & Research Llc Nov 2008 - Jul 2010Responsible for managing the day to day activities of a group of technical specialists.
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Pc Services SupervisorFive Star Rehab And Wellness, Llc. Nov 2008 - Jul 2010
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Technical SpecialistRmr May 2007 - Nov 2008Newton, Ma, Us -
ContractorProfessional Services Jan 2005 - Nov 2007
Bill Macausland Skills
Bill Macausland Education Details
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Clark University
Frequently Asked Questions about Bill Macausland
What company does Bill Macausland work for?
Bill Macausland works for Backupta
What is Bill Macausland's role at the current company?
Bill Macausland's current role is Senior Customer Success Manager at Okta, Inc. & Okta Certified Consultant.
What is Bill Macausland's email address?
Bill Macausland's email address is wm****@****tmr.com
What is Bill Macausland's direct phone number?
Bill Macausland's direct phone number is (866) 786*****
What schools did Bill Macausland attend?
Bill Macausland attended Clark University.
What are some of Bill Macausland's interests?
Bill Macausland has interest in Science And Technology, Education, Environment.
What skills is Bill Macausland known for?
Bill Macausland has skills like Vpn, Servers, Microsoft Exchange, Citrix, Security, Disaster Recovery, Active Directory, Vmware Esx, Vmware, Group Policy, Windows Server, Troubleshooting.
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