In my current role, I independently research and resolve moderately to highly complex technical problems. I document standards, implementation procedures and troubleshooting processes. I mentor and train our Field Services staff in the application of the skills necessary to support POS, PC and telecom systems. I provide technical guidance and assistance to less experienced Analysts and Technicians. I am frequently called upon as a project lead throughout Southern California, ranging from small equipment installations to complete fiber network equipment infrastructure replacements. In my assigned sites, I am responsible for maintaining all POS, PC hardware, telecom, Windows and IOS systems and devices.

Responsibilities included leading a blended Field Operations team of Technicians and Analysts who provided on-site support of all technology within Macy’s and Bloomingdale's in the Southwest Region. Primary responsibilities included resource management, supporting equipment maintenance, break / fix, problem solving, and the installation of new equipment and systems. Additional responsibilities included project scheduling and implementation.

Field Service Technician performing an advanced level of daily diagnostic testing, troubleshooting and repairs to Point of Sale devices, IOS devices, RF equipment, PC’s, printers, Lan/Wan and Telecom systems. Project involvement ranged from memory and equipment upgrades to new store openings and store conversions across the nation.

Field Service Technician responsible for eight major accounts in retail stores, and consumer and financial business offices. Equipment serviced included retail point of sale systems, front and back office computer and data equipment and ATM pick machines.

Field Service Technician responsible for eleven locations in San Bernardino and Orange County. Equipment serviced included Point of Sale systems, and back office data and mainframe hardware. Occasional travel to Arizona, Nevada, Minnesota and Colorado to support various field projects, and new store openings.