Lead team that manages relationships with key Consulting firms to grow sales pipeline and new sales revenue through Health & Benefits Consultants that source services for their client's personalized healthcare, advocacy, virtual primary care and expert medical opinion services.

Lead sales and team responsible for selling Willis Towers Watson’s Health & Welfare and Pension benefits technology and administration services to companies with 10k+ employees. • Achieved 2020 new sales and pipeline development goals despite pandemic challenges• Team-oriented leader adept at breaking down silos and gaining consensus to help colleagues communicate clear purpose, differentiation and measurable value to channel partners, prospects and clients• Created growth collateral to educate H&B Consultants on technology differentiators, acknowledge barriers to entry, demonstrate successful case studies, identify best prospects and provide keys to winning• Developed, scripted and produced COVID-19 response video to support new sales• Conduct sales-effectiveness coaching for teams engaged in competitive contract renewalsRegional Sales Leader, Benefits Technology and Administration, 2013-‘19Member of the senior leadership team responsible for managing sales in Towers Watson’s business for Health & Welfare and Pension administration. Led sales pursuits targeting organizations with 5k to 250k U.S. employees.• Exceeded annual sales goals of $25M in new total contract revenue

Member of senior leadership team responsible for managing Mercer’s benefits administration business providing Health & Welfare, Defined Contribution, and Defined Benefit services. Led team of 30 senior level colleagues responsible for satisfaction, retention, growth and profitability for 240 clients and $225M in annual recurring revenue.• Improved client retention from 75% to 95% of $60M in expiring annual recurring revenue• Grew incremental “client project” revenue from $9M to $31M annually over the five years• Achieved rating of “World Class” for Relationship Management Team, as defined by clients & independent research firm, Chatham Partners. Restructured & reorganized team to address evolving complexity and demands of “total benefits” business• Established baseline for overall client satisfaction in 2008 and managed incremental improvement that exceeded independent benchmarks for all lines of business• Improved team performance through use of balanced scorecard and objective talent management• Improved client retention from 75% to 95% of $60M in expiring annual recurring revenue• Grew incremental “client project” revenue from $9M to $31M annually over the five years• Achieved rating of “World Class” for Relationship Management Team, as defined by clients & independent research firm, Chatham Partners. Restructured & reorganized team to address evolving complexity and demands of “total benefits” business• Established baseline for overall client satisfaction in 2008 and managed incremental improvement that exceeded independent benchmarks for all lines of business• Improved team performance through use of balanced scorecard and objective talent management• Created management reporting and monitoring tool to provide leading indication of overall business health in order to identify service issues prior to disruption of client satisfaction• Implemented best practices in the Australian, Canadian, and UK businesses• Established a Client Advisory Council