Bill Mcintyre's Location
Wellington, Florida, United States, United States
Bill Mcintyre's Contact Details
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About Bill Mcintyre
I offer an extensive record of success in the management of supply chain, product launch, consumer experience, consumer product development, and business implementation global programs and projects. My areas of special expertise include process re-engineering, reverse logistics, and solution development to meet business and client needs and drive profitability and revenue growth. I excel at formulating global capabilities, directing the deployment and integration of enterprise systems, establishing new distribution channels, and overseeing post-sales support for companies such as Motorola and United Airlines. I am highly adept at building and leading top-performing teams, and I possess excellent problem solving and technology skills.
Bill Mcintyre's Current Company Details
Sr Director North America Operations
Bill Mcintyre Work Experience Details
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Sr Director OperationsServify Sep 2018 - Sep 2023Greater Chicago Area -
Director, Solutions Consulting & Business ServicesServicecentral Technologies, Inc. 2015 - Sep 2018Greater Atlanta AreaIn this role, I plan and manage complex consulting initiatives in the areas of reverse logistics (RL) strategy, consumer experience, supply chain optimization, product deployment, software development, and more for large companies. I oversee complete project life cycles from conceptualization to post-implementation support. I also supervise project teams, and administer project budgets.Selected Accomplishments:• Drove revenue growth by launching the solutions consulting service offering. Brought in Fortune 500 companies and other key accounts.• Identified strategies to maximize consumer experience and post-sales processes for clients, to exceed industry averages.• Implemented innovative solutions and a supplier infrastructure to create an industry-leading service model for a top client.• Facilitated new product launches, including the development of policies and procedures.• Increased compliance with corporate and regulatory requirements for a company by optimizing and standardizing the reverse logistics process. -
Senior Global Supplier Manager/Service StrategyMotorola Mobility A Google Company 2013 - 2015Greater Chicago AreaI was promoted to establish relations with the vendor coordinating Motorola’s 3rd-party supplier network. I selected the partner, developed requirements, and oversaw performance, while migrating operations to the vendor. I also directed the selection of the Global Device & Repair Tracking Solution and vetted the vendor, working with RL IT and Procurement/Sourcing teams.Selected Accomplishments:• Led $15M+ in global customer success initiatives in the areas of eCommerce, self-service, and customer success that led to a 90% customer satisfaction rating.• Implemented a Device & Repair Tracking solution in Brazil in <60 days, within budget, & instituted the core functionalities for the entire service and repair global network.• Launched a successful mobile repair & troubleshooting concept in India & opened 3 flagship service centers in Brazil and India.• Created a global customer care consumer experience strategy and 3-year product execution roadmap that defined capabilities and R&D consumer opportunities.• Improved customer satisfaction and quality scores while reducing repair costs.• Worked with a 3rd party consulting firm to develop and deploy the corporate post-sales support customer experience strategy, including standardized repair process improvements.• Enhanced visibility for returns, issues, and changes for the supplier network.• Introduced the global track-my-device solution with E2E device track-and-trace and integrated inventory management. The program allowed customers to track phones through the repair process, which improved customer satisfaction.• Negotiated & managed 60+ contracts with global suppliers and strategic partners to aid consumer experience, user interfaces, IT system development, and process automation.• Improved repair efficiency by simplifying repair data collection & standardizing repair process mapping as part of a global standardization effort.• Grew customer satisfaction by deploying a global service center locator tool.
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Senior Project Manager/Supplier OutsourcingMotorola Mobility A Google Company 2012 - 2013Libertyville, IlI planned and guided the Post Sales Service Organization conversion to Oracle R12 for the Brazil Parts facilities and factory conversion from Motorola to Flextronics during Google’s initiative to outsource manufacturing to a 3rd party. I oversaw post-sales repair operations and the transfer of this program to the 3rd party. I also worked with multiple departments to define financials, inventory control, and parts purchasing requirements and served as a primary point of contact for departments and Flextronics teams. In addition, I facilitated-coordinated conversion testing across the supplier network.Selected Accomplishments:• Enabled a $10M cost reduction by successfully completing the Oracle and factory transitions.• Facilitated improvements in manufacturing efficiency and product quality.• Lowered costs by reducing headcount and on-hand inventory levels.
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Senior Product ManagerMotorola 2007 - 2012Libertyville, IlIn this position, I held responsibility for SRT Tools, Consumer Self-Service Diagnostics Platform, and iTune product DRM Security Key Infrastructure programs. I was charged with with migrating customer support to a self-service repair model and move diagnostic tools to a lower-level, low-cost service model.Selected Accomplishments:• Led the development of a self-service portal and an integrated store-based diagnostic hub that allowed customers to carry out store-based and PC-based diagnostics and troubleshooting.• Reduced field failure rates more than 10% by eliminating basic issues.• Saved millions of dollars by reducing the need to ship phones to repair centers for fixes.• Earned 2 Motorola Licensing Awards for delivery of the new technologies.• Facilitated added revenues when the technologies were licensed to a 3rd party. -
Senior Program ManagerMotorola 2005 - 2007Libertyville, IlDuring this period, I directed a team of consultants in documenting RL processes worldwide as part of a Global Service and Repair Transformation initiative.Selected Accomplishments:• Managed the development and rollout of global optimized, standardized RL processes for the entire supplier network.• Improved quality and customer satisfaction by consolidating from 50 to 15 standard processes.
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Project Manager/Business AnalystMotorola 2002 - 2005Libertyville, IlIn my first role with Motorola, I served as a Product and Project Manager, overseeing the release of an assets recovery marketplace for returned products on eBay. I led the development of call center agent process flows to facilitate order management for returns, exchanges, and fraud control.
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Senior System Design Analyst, Distributed SystemsUnited Airlines 1998 - 2004Elk Grove Village, IlI managed a project team for an industry-leading sales automation planning tool initiative, coordinating cost estimate, documentation, system design, product development, requirement definition, and system implementation activities.Selected Accomplishments:• Designed processes for software implementation, quality assurance and testing, project planning, and project tracking. -
Sr. Manager, New Technology DistributionUnited Airlines 1998 - 2001Elk Grove Village, IlI was promoted to oversee development of Data Protection and Data Rights strategies, implementation of new distribution channel opportunities (Speech and Wireless systems), development of business and cost justification proposals, and identification of new technologies. I supervised internal and vendor teams for prototyping, product development, and product implementation, and participated in the development of long-term system architecture to drive technology integration.Selected Accomplishments:• Led the development of the industry’s first Fare Search software, first Automated Flight Information software, and first Voice Recognition system for customer service.• Won the United Vision Award which recognizes the the Top 1% of United's employees.
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Manager, Technology Identification, E-Services IntegrationUnited Airlines 1997 - 1998Elk Grove Village, IlDuring this time, I directed identification, evaluation, and recommendation of emerging E-Service technologies, managed website and wireless E-Servicing projects, and led E-Business customer data and other reporting initiatives.
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Manager, New Technology E-BusinessUnited Airlines 1995 - 1997Elk Grove Village, IlIn this role, I identified and implemented new technologies for E-Business initiatives, developed business and cost justifications proposals, coordinated vendors and project teams, and led product development efforts.
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Manager, Call Center TechnologiesUnited Airlines 1994 - 1995Elk Grove Village, IlThis position involved overseeing strategic planning for United’s call center operations. I identified alternative technologies to automate processes, created product requirements for projects and led automation and business re-engineering initiatives. I also served as a consultant to the Domestic and International Reservations departments regarding business re-engineering.Selected Accomplishments:• Led the development of a 5-year automation and new technology plan for Reservations.
Bill Mcintyre Skills
Cross Functional Team Leadership
Vendor Management
Program Management
Telecommunications
Project Management
Product Management
Wireless
Business Process Improvement
Process Improvement
Mobile Devices
Strategy
Business Development
Outsourcing
Product Development
Six Sigma
Team Leadership
New Business Development
Competitive Analysis
Contract Negotiation
Account Management
Business Strategy
Mobile Communications
Wireless Technologies
Cost And Budget Control
Global Program Management
Strategic Planning
Technology Evaluation
Marketing And Sales Support
Consulting
Negotiations
Quality Management
Product Design
Staffing And Training
Oracle Applications
Microsoft Office
Airline Management
Bill Mcintyre Education Details
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Computer Science
Frequently Asked Questions about Bill Mcintyre
What is Bill Mcintyre's role at the current company?
Bill Mcintyre's current role is Sr Director North America Operations.
What is Bill Mcintyre's email address?
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What is Bill Mcintyre's direct phone number?
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What schools did Bill Mcintyre attend?
Bill Mcintyre attended Devry University.
What skills is Bill Mcintyre known for?
Bill Mcintyre has skills like Cross Functional Team Leadership, Vendor Management, Program Management, Telecommunications, Project Management, Product Management, Wireless, Business Process Improvement, Process Improvement, Mobile Devices, Strategy, Business Development.
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