Bill Mclaughlin Email & Phone Number

Granite Bay, Ca, Us

I specialize in helping companies elevate their customer experience within BPO operations. Leveraging my extensive background as an Enterprise Sales Executive and CX/Customer Care specialist, I provide strategic consulting services that drive operational excellence and enhance customer satisfaction.With deep expertise in setting up and managing offshore contact centers, including the successful establishment and growth of my own center in the Philippines, I understand the intricacies of BPO operations. My consulting approach is data-driven and tailored to each client’s unique needs, ensuring measurable improvements in efficiency and customer engagement.Whether it's optimizing processes, integrating advanced technologies, or developing omni-channel support strategies, my mission is to empower businesses to deliver superior customer experiences. By focusing on regulatory compliance, risk management, and leveraging data analytics, I help companies across financial services, healthcare, pharmaceuticals, and SaaS platforms achieve their customer service goals.

Chelmsford, Ma, Us

Intelligence Based Solutions - Elevate your CX game. Receive key insights into what will work for you and your customers! We have over 40 years of experience in improving the customer care experience. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record for over 100 years of driving results for some of the world's premier brands.

Cheyenne, Wyoming, Us

Language I/O makes it easy for companies worldwide to break through language barriers so that they can provide global customer support. LIO integrates seamlessly into your CRM, empowering your monolingual-speaking customer support agents to chat, email and otherwise engage in real-time with customers in more than 100 languages- right inside the agent's workspace. Tasked with introducing this ground breaking SaaS technology to the BPO/MSP segments.What we do:https://www.youtube.com/watch?v=ELdIDD2LZh4

Utilizing my 25+ years in the Global BPO industry consulting/auditing operational and sales CX centers and applying 30 years of sales and marketing experience helping clients grow their business during these challenging times. Current focus is Language Technologies, Digital and Social Platforms. Industry experience covers Healthcare, Insurance and Financial Services markets. Akorbi - https://akorbi.com/multilingual-contact-centers/ - Akorbi is a nimble Language Services Provider and multilingual BPO supporting over fifty languages from its on shore, LATM and African locations. It's BPO service offering is backed up by interpretation and translation divisions which support an additional 120 languages. Akorbi is the largest WMBE in our industry segment. Akorbi is HIPPA, CMS, ACA and PCI compliant and ISO Certified. The company is driven by operational excellence and the quality of the customer experience. Since February, have been advising and helping drive greenfield/organic growth with the Executive Team. Emerged - www.emerged.com - increases healthcare company sales pipeline potential with its AI driven Social platform for cold prospecting and nurturing workflow automation service offering. Use it to enhance your sales efforts, accelerate time to close, and reduce sales infrastructure cost. Currently working with stakeholders in B2B lead generation and business development.

Morrisville, North Carolina, Us

Senior Leader for BPO/ITO Business Development in the Americas for this international IT Services conglomerate with 18,000+ employees. Responsible for building APAC market share with cross border MNCs for BPO/ITO Services. Primary industry focus includes Pharmaceuticals, Healthcare, eCommerce, Cloud Services, Computer Hardware/Software.

After successful sale of Philippine entity PacificHub, expanded US consulting business for BPO sales, Cx auditing and project management. Several engagements over the years included:eBridge Technologies - ramping up centers in the Philippines for eBridge Technologies to 1,000 positions driving sales and Cx initiatives. AbbVie - Secured a consulting contract for a new Cx center launch. Virido - a premium BPO/Direct Marketing company securing various BPO contracts and a long term consulting contract. Universal American Health - Contracted for Cx center consolidation and new training initiative.JD Power - Secured a long term consulting contract as a BPO Cx auditor in the healthcare and financial services segments.

Co-Founded this Philippine BPO company and US based project management/marketing concern. As COO built a successful inside sales contact center organization from inception to full ramp up which maxed out the facility. Successfully spun off Philippine operation in 2006 after building company to over 800 sales agents and assumed complete control of US entity TeleConnect Sales and Marketing.

Scottsdale, Arizona, Us

BPO - Domestic and International Sales - Fifth employee hired to build the national sales team for one of the first Multi-lingual Philippine BPO companies serving the US market. After successful launch, left company to start his own BPO company PacificHub.