Bill Mcphail

Bill Mcphail Email and Phone Number

Technical and Process and Deployment and Support Analyst @ Kelly Services
Brampton, ON, CA
Bill Mcphail's Location
Brampton, Ontario, Canada, Canada
Bill Mcphail's Contact Details

Bill Mcphail work email

Bill Mcphail personal email

n/a
About Bill Mcphail

Have enjoyed taking an entrepreneurial / creative / can do approach at work. Especially when it helps hard working company staff deal with pain point(s)/tedious repetitive work, improves customer service. Eg -> Automated data searches via ai approach - context awareness , location aware data searches.-> IT controls/governance eg speed up transaction error collection and correction, credit card removal/ blackout from stored electronic journal files,internal audit review of distributed data stores. I also enjoyed coaching more junior team members - especially when they acknowledged this as being of help after getting promoted.

Bill Mcphail's Current Company Details
Kelly Services

Kelly Services

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Technical and Process and Deployment and Support Analyst
Brampton, ON, CA
Bill Mcphail Work Experience Details
  • Kelly Services
    Technical And Process And Deployment And Support Analyst
    Kelly Services
    Brampton, On, Ca
  • Kelly Services
    Technical/Process/Deployment/Support Analyst
    Kelly Services Nov 2006 - Present
    Toronto, Ontario, Canada
    Implementation assist group (IMAC)Various clients - mostly short term assiignments from 2006 til march 2014 - available for full time nowWindows 7 PC upgrade / user data migration indigo/chaptersWireless POS single and multi client Canada PostTemp office setup - server , wireless network connect, thin client Elections CanadaData communication migration - cisco,kiosks Best Buy,voip manulifeBank implementation - workstations,printers,pin pads TD,rbcPOS install/app load/test - Loblaws,GAP,walmartSharepoint,salesforce,SAP,outlook,office365 - pharmacutical compayLiase with company 3rd level support (have taken initiative to suggest process improvement)Other Active Directory, PC imaging (ghost,clonezilla,fog,config manager)
  • Sears Canada
    Programming Analyst
    Sears Canada Nov 1991 - Mar 2014
  • Sears Canada
    Senior Programmer/Technical/Process/Deployment/Support Analyst - 3Rd Level 24/7 Support
    Sears Canada Aug 1991 - Mar 2014
    Toronto, Ontario, Canada
    Mainframe (cobol,jcl,db2) -> distributed (unix - c,db2/sql,ksh,jsp,html) -> point-of-sale POS system equipment (c,windows script) and Wireless handhelds (inventory,price/stock checks)Design - helped respond to business initiatives/challenges - Larger than normal retail store required multiple unix systems - took initiative to extract dock pickup software app code from register software and run on unix systems. This allowed for use of only one physical register for x number of unix systems in larger retail store. Centralized transaction / cash management - business cost reduction Used network(tcp,rcp,rsh,openssh)/unix ksh scripts to automate central report review, distributed system transaction/electronic journal extract , delivery back to central system for auto print.Design review/application support/availablity/ease data,dataflow visibilty Corporate tax mainframe thru to POS registers. Web page ease of use review of register application version pickup and auto monitoring and alerting (via tivoli) if version pickup not at acceptable percentage. Assist tool creation to help tech support team with application/data process flow review ... to help with time to problem resolution and speed up cross training. Testing assistance eg auto switching between test and production data paths , web page review / baseline compare of any application port impacts from various upgrades.Configuration/build/packaging/lead deployment Management - CMVC,STARTEAMDisaster recovery exercises Liase with extern vendors - gift card (firstdata);cash management (intria);EDI Audit / governance - both internal and exterbalCredit authorization EMV switchMQ messsging,ftp,sftp,security RSA KMS integrationInterface/interact/problem solve with tech services (DBAs eg capacity planning;security eg encryption;data comm eg network );BICoaching/mentoring junior team members - was thanked when junior team member got promotedFrench language skills - comprehension 80%

Bill Mcphail Skills

Team Leadership Training Retail Customer Service Unix Business Intelligence Active Directory Disaster Recovery Testing Integration Unix Ksh Scripting Sql Db2 Cobol Process Improvement Software Deployment Desktop Deployment Windows 7 Design Jcl Ibm Mainframe C Coaching Change Management Edi Jsp Ibm Tivoli Ftp

Bill Mcphail Education Details

  • Kelly Services Elearning - Ongoing - A+,N+,Active Directory/Group Policy Etc
    Kelly Services Elearning - Ongoing - A+,N+,Active Directory/Group Policy Etc
  • Simon Fraser University
    Undergraduate Business/Computer Science
  • Work Done Towards - Canadian Securities Course
    Work Done Towards - Canadian Securities Course

Frequently Asked Questions about Bill Mcphail

What company does Bill Mcphail work for?

Bill Mcphail works for Kelly Services

What is Bill Mcphail's role at the current company?

Bill Mcphail's current role is Technical and Process and Deployment and Support Analyst.

What is Bill Mcphail's email address?

Bill Mcphail's email address is bi****@****ces.com

What schools did Bill Mcphail attend?

Bill Mcphail attended Kelly Services Elearning - Ongoing - A+,n+,active Directory/group Policy Etc, Simon Fraser University, Work Done Towards - Canadian Securities Course.

What skills is Bill Mcphail known for?

Bill Mcphail has skills like Team Leadership, Training, Retail, Customer Service, Unix, Business Intelligence, Active Directory, Disaster Recovery, Testing, Integration, Unix Ksh Scripting, Sql.

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