Transitioned into a new role to lead front-line/daily operations for 65 retail stores with a budget of $100M in spend and 1.4K employees via 9 direct reports. Provided strategic leadership and led back of the house operations (tailor/alterations, loss prevention, facilities/energy, and logistics) across 7 states in Western U.S. Collaborated with Regional Business Partners in HR, Risk, Finance, and Merchandising, including Senior Leadership.-Consistently improved key performance indicators across all areas of direct responsibility in the midst of significant process changes in both loss prevention and store logistics.-Joined forces with National Logistics and Loss Prevention departments to pilot and adapt new strategies/initiatives to increase productivity in all logistics areas while ensuring a safer environment. ---Executed multiple regional pilots, which evolved into standard company-wide practices.-Led regional operations teams in support of multiple store openings, closings, and relocations including Nordstrom’s first store in Canada.-Served as a formal/informal coach and mentor to direct reports as well as many others throughout the organization. Earned the reputation of being a servant leader.

Played an integral role in the increasingly dynamic arena of energy and environmental stewardship. Oversaw $100M spend in energy, utilities, waste and water. Championed internal/external initiatives to drive social responsibility and environmental stewardship by establishing and fostering cross-functional partnerships.-Compiled and presented multiple capital expenditure proposals totaling $42M for energy efficiency projects. Managed subsequent projects with a 20% average internal rate of return and energy use reduction of 3%.-Initiated and delivered a unique, comprehensive demand-response energy conservation program throughout California markets. Reduced all stores’ energy usage during critical peak demands via equipment/system modifications and avoided peak rate costs, while demonstrating social responsibility to local communities.-Recognized as a key leadership partner, advancing areas of social responsibility including waste reduction and energy usage via ongoing cross-functional leadership, vision, and influence. Developed and led company-wide recycling program including organic waste recycling.-Oversaw energy procurement for 25% of company energy portfolio in deregulated markets. Negotiated energy purchase contracts with NW utilities that delivered to California markets.

Directed all facilities functions for 290 owned sites totaling 26M sq. ft., $80M spend, and 1.2K employees. Led the early adoption of an asset management program directed towards company-owned building and infrastructure. Managed the replacement of major building systems and extended life of company assets long past industry standard.-Established and maintained cost-effective operating budgets that ensured all facilities were properly maintained and well-kept.-Led a division that established and enhanced Nordstrom’s stellar reputation of curating a safe, clean, and comfortable place for customers and employees.-Built and led a core team that managed gatekeeping specifications for both new and replacement major building systems.-Instigated the early creation of a cross-functional construction standards committee geared towards collaborative input from multiple company stakeholders: Store Design, Operations, Risk Management, Consulting Engineers, and Consulting Architects. Enabled a collaborative, multilateral process resulting in improved store build outs.-Played a key role in the company’s rapid expansion from 41 Western U.S. stores to 250 retail sites across the U.S. and Canada.