Over the past 30 plus years I have been working for a wide variety of companies to drive an improvement in the quality of their products, services and business processes all focused on delivering and exceptional customer experience. Working with people to improve how work gets done drives my motivation and is something I thoroughly enjoy.Most recently my work has specifically focused on designing and building Customer Experience Management Systems unique to each business. While this work has been primarily in the Health Care space, the capabilities needed to deliver exceptional customer experience can be applied across many business models.I am proficient in organizational design, change management, building quality management systems, six sigma improvement methods including process management, voice of the customer (VOC), improving customer experience, scorecard and dashboard development, facilitation and project management.As a certified Master Black Belt, trainer and leader on translating a manufacturing methodology to the transactional, service delivery model, I design, build and operationalize management systems that align and deliver against the strategic customer, operational and financial objectives of the business. Problem solving is my business.