Bill Murphy Email & Phone Number

Dublin, County Dublin, Ireland

Ireland

Develop Training Materials: Create clear and comprehensive training resources, such as manuals, videos, and presentations, to help sellers learn how to use TikTok Shop's features.Conduct Training Sessions: Lead workshops, webinars, and one-on-one sessions to teach sellers how to list products, manage orders, and handle customer service.Provide Ongoing Support: Offer continuous support to sellers, answering questions, resolving issues, and providing additional training as needed.Update Training Programs: Regularly update training materials and programs to reflect any changes or new features on the TikTok Shop platform.Assess Seller Performance: Monitor sellers' performance and provide feedback to help them improve their use of the platform and enhance their sales strategies.Collaborate with Teams: Work with other teams within TikTok Shop, such as customer service and product development, to ensure training materials are accurate and comprehensive.Collect Feedback: Gather feedback from sellers about the training process and use it to improve future training sessions and materials.Stay Informed: Keep up-to-date with the latest trends and best practices in e-commerce and online selling to provide relevant and effective training.

Dublin, County Dublin, Ireland

Managing customer/seller/creator enquiries escalated by Tier 1 teams in CRM tool.Identifying the root cause of escalated issues and provide appropriate resolutions in order to deliver excellent service. I also summarize the Q&A and log in to the knowledge management tool.Promptly escalate critical/ high-risk cases to the appropriate authority.Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.Respond to internal and external customer escalations quickly, proficiently and professionally while meeting specific quality expectations.Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.Engage sellers to develop long-term relationships and confidence in TikTok Commerce.Support ad-hoc projects and initiatives per business needs.

Dublin, County Dublin, Ireland

Data client facing role currently specialising in customer engagement and improving business performance as well as creating customised strategies for clientsShadowing new hires as well as moving fast through escalations & always meeting or exceeding expectations for our department productivity requirementsData based contingent worker using internal tools and practices eg, Microsoft Suite operations.Determined the cause of the problems; selected and explained the best solution to solve the problem, expedited correction or adjustmentMoving through escalations to handle the users difficulties or concerns as well as reducing escalations with customers, retain customers loyalty to the company & obtain resolutions

Dublin, County Dublin, Ireland

A fully active member of the home renewals department, actively cross/upselling to B2B and B2C customers with a product suite of home and motor insurance.Achievement in daily team KPIs set by managementIdentifying, negotiating and influencing customers from initial contact to close of the saleSourcing and driving additional revenue from the existing customer baseEnsuring transparent, open communication to customers in regards to outlining terms of business, confirmation of product suite compatibility and regulatory complianceQuotation management - modifying customer policies in accordance with AA Insurance’s regulatory framework to ensure customer satisfaction.

Dublin, Ireland

Daily reconciliation of cash till before management reviewManagement of fast-moving deliveries into stock room and onto the floor Waste Management – recording of daily spoilage  Ensuring the store is clean and orderly at all times Ensuring top quality customer service and responding to customer queries

St. Patrick'S Street, Dublin

Victoria, Canada

 Daily reconciliation of cash tills and preparing bank lodgements Overseeing a team of junior staff members on day-to-day duties Writing a daily planner for staff duties in advance and managing staff roster Managing daily stock levels and deliveries Merchandising to ensure appropriate display of products Management of the online store to ensure appropriate delivery and packaging

Terenure, Dublin

 Daily reconciliation of cash till before management review Management of fast-moving deliveries into stock room and onto the floor Waste Management – recording of daily spoilage  Ensuring the store is clean and orderly at all times Ensuring top quality customer service and responding to customer queries

Templeogue, Dublin

 Daily reconciliation of cash till before management review Measurement of fuel tanks and management of fuel deliveries Responsible for opening and closing the store

Kimmage, Dublin

 Daily reconciliation of cash till before management review Measurement of fuel tanks and management of fuel deliveries Responsible for opening and closing the store

Post Leaving Certificate, Music Management

Leaving Certificate