Bill Murphy Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Manage functional teams providing desktop support, endpoint management, and network and voice support for Liberal Arts Instructional Technology Services to support 2000+ faculty and staff and a fleet of 5000+ devices (Supporting various units around campus: College of Liberal Arts, Office of the EVPP, School of Architecture, Nursing, and Social Work, the Harry Ransom Center and Blanton Museum of Art)- Manage staff scheduling- Facilitate1-on-1 meetings with staff- Manage staff hiring, performance appraisals, and terminations.- Lead training and documentation efforts for IT support teams.- Develop, maintain, and manage customer relationships.- Develop and manage external customer projects and internal process improvement projects.- Collaborate with research support, project management, and computer lifecycle teams to ensure successful support operations. - Assist Director with daily operation, special projects, escalated customer issues, and overall direction and management of support organization.- Other duties as assigned.

Austin, Tx, Us

Manage the on-ground and remote IT support (phone and online) for Liberal Arts ITS at The University of Texas at Austin. (includes all of the College of Liberal Arts, School of Architecture, Nursing, and Social Work, the Harry Ransom Center and Blanton Museum of Art)- Provide remote and on-campus support for over 2000 faculty and staff and over 5000 computers- Directly manage 17 Full Time Desktop Support Specialists and 15 Student Workers- Directly manage 2 Networking Staff- Manage staff scheduling- Facilitate 1-on-1 meetings with staff- Manage staff hiring, performance appraisals, and terminations- Manage call center software applications (phone and chat) and computer support request tickets which will include but is not limited to templates, workflows, escalations, and metrics- Provide excellent customer service to faculty, students, and staff. Work with customers to resolve escalated issues- Lead training and documentation efforts for the support team- Collaborate with other campus units to improve customer service and support

I produce the Bat Therapy Podcast (http://bat-therapy.com). - Edit all audio and video content- Make sure deadlines are met and episodes are released on-time- Maintain Website and other tools

Echtek, LLC started supporting clients in 2013 in Southern Connecticut. In 2019, the business moved to Austin, TX. Over all that time, Echtek has been devoted to providing excellent customer service and pride ourselves on treating everyone like family. We will not only solve your problem but also teach you how to prevent the same type of issue in the future. If we can’t solve the issue we will put you in touch with someone who can!

Johns Creek, Georgia, Us

● Team Lead for BeyondTrust Privileged Remote Access Training● Team Lead for BeyondTrust Remote Support Training● Team Lead for software implementations of BeyondTrust Chat● Team Lead for software implementations of BeyondTrust Metrics● Train on BeyondTrust Privileged Remote Access● Train on BeyondTrust Remote Support● Train on BeyondTrust Privileged Management for Windows● Internal Lead for Madcap Flare and BeyondTrust Vault● Assess individual/group training needs for each course● Make use of new learning technologies such as distance learning tools● Keep personal IT skills and knowledge up to date● Responsible for training employees, partners and customers on BeyondTrust’s software andensuring full knowledge transfer● Maintain in-depth knowledge of the BeyondTrust Secure Remote Access Appliance, both how to configure it and use it● Assist in developing eLearning training as required● Develop and maintain multiple training manuals● Organize, plan and prepare to deliver courses● Maintain and upgrade computer software and hardware to support hands-on exercises andtraining demonstrations, including Windows and Mac. Future includes Linux based systems

Johns Creek, Georgia, Us

● Team Lead for BeyondTrust Privileged Remote Access Training● Team Lead for BeyondTrust Secure Remote Support Training● Team Lead for software implementations for BeyondTrust Chat● Team Lead for software implementations for BeyondTrust Metrics● Train on BeyondTrust Privileged Remote Access and Secure Remote Support Software● Train on BeyondTrust Defendpoint Software● Internal Lead for Madcap Flare● Assess individual/group training needs for each course● Make use of new learning technologies such as distance learning tools● Keep personal IT skills and knowledge up to date● Responsible for training employees, partners and customers on BeyondTrust’s software andensuring full knowledge transfer● Maintain in-depth knowledge of the BeyondTrust Appliance, both how to configure it and use it● Develop eLearning training as required using rapid development tools, such as ArticulateStoryline● Develop and maintain multiple training manuals● Organize, plan and prepare to deliver courses● Maintain and upgrade computer software and hardware to support hands-on exercises andtraining demonstrations, including Windows and Mac. Future includes Linux based systems

Assisted Altierus in teaching out their last students in the Computer Information Technology Program at their Austin Campus.- Instruct assigned courses in accordance with course competencies/objectives.Inform students about course requirements, evaluation procedures, and attendance policies.- Academically coach, guide, mentor, monitor progress, and empower students to achieve optimum success.- Provide students with academic support and advice, give referrals for additional assistance as required, tutor if necessary, and provide other assistance as needed and use technology for academic alerts and interventions.

● Developed an Associate Degree Program in Networking ● Developed certificate programs for CompTIA Network+ and A+ [ACCET Accredited]● Teach ACCET Accredited programs for CompTIA Network+ and A+● Provide online instruction, online/phone office hours to students and maintain the LMS● Maintain emails daily from students, faculty and staff.● Maintain attendance records of each student, reporting absences● Maintain academic records of each student, report grades of each student● Maintain program curriculum and staying current and follow CIT School Catalogpolicies/procedures and their program’s state/national requirements, to keep the ProgramDirector and Academic Dean/Campus President informed to make program adjustments asneeded

Austin, Tx, Us

Provided Tier 3 technology support for the Executive VP and Provost's Office, School of Architecture, Harry Ransom Museum, School of Liberal Arts Dean's Office, and other departments all over campus.

Hamden, Connecticut, Us

I teach Computer Information Systems 101 - This course introduces students to contemporary information systems and demonstrates how these systems are used throughout global organizations. The focus is on the key components of information systems--people, software, hardware, data and communication technologies--and how these components can be integrated and managed to create competitive advantage. Students gain an understanding of how information is used in organizations and how IT enables improvement in quality, speed and agility. This course also provides an introduction to systems and development concepts, technology acquisition and various types of application software that have become prevalent or are emerging in modern organizations and society.I also teach QU 201: In QU 201, students gain an understanding of the major themes and concepts that structure life in the cultures of the pluralistic American community. Building on experiences and learning from QU 101, QU 201 students will investigate the interaction of people, ideas, science, technology, politics, economics and social movements. Course material is drawn from a variety of disciplinary perspectives, including media, ethics, letters and literature, fine arts, religion, economics, business, science, and technology.

Hamden, Connecticut, Us

I am responsible for the day-to-day activities and operation of the combined Help Desk/Media Services area in the Arnold Bernhard Library, as well as the operations on the North Haven and York Hill campuses. I also oversee 4 full-time staff members. I manage the loaner laptop inventory, manage and train all student workers(60+) that work at the three different locations and also handle Vendor Relations.● Manage 9 full time desktop support specialists and 50+ student workers● Responsible for operation and administration of 3 walk-in computer help desks● Responsible for phone support and metrics● Responsible for all remote support (social networking, live chat, phone, and remote desktop)● Facilitate communication between all IS Departments● Support all audio/visual equipment in classrooms● Track 120 loaner laptops and power supplies● Hire and train student workers and full time staff● Handle Vendor Relations with Lenovo, Dell, HP, and Apple● Utilize extensive technology skills on both Apple, Windows and Android related products to support 10,000+ faculty, staff, and students

Hamden, Connecticut, Us

I am responsible for the day-to-day activities and operation of the combined Help Desk/Media Services area in the Arnold Bernhard Library, as well as the operations on the North Haven and York Hill campuses. I manage the loaner laptop inventory, manage and train all student workers that work at the three different locations and also manage the A/V equipment (event A/V, classroom A/V and rental equipment)

Hamden, Connecticut, Us

Desktop Support Specialist - Provide critical computer support to QU Staff, Faculty, and Students.I manage the Computer Help Desk's Front Counter and all student workers that work there (Mt. Carmel, North Haven, and York Hill Campuses). I supervise 20 student workers directly along with the 50 other student workers that rotate in to work. I also manage the 90 loaner laptops that the Help Desk loans out to students, faculty, and staff.

Hamden, Connecticut, Us

Worked closely with Help Desk Staff to support hardware and software for all University Computers.

Ms, Information Technology

Bs, Computer Science