Customer Success Executive: Built world-class customer success and services teams. Established key accounts strategy to focus on success of top tier clients and maximize renewals. Strong focus on delivering value to customers resulting in strong client relationships, repeat engagements and revenue growth. Bill has held key leadership positions within Customer Success, Client Services and Solution Engineering with Witness/Verint and Nice, helping them grow into industry leading public companies with annual revenues of over $1B. Bill has a long track record of building high-performing teams, developing lifetime customer relationships, delivering double digit revenue growth, and efficiently scaling global services & enabling Premier Global Account management practices. He excels in the managing and mentoring of others with hands on, innovative approach that encourages and enables;• The attainment/exceeding of goals and objectives • A collaborative team approach • Superior customer resultsAreas of Focus- Acquire, Retain, Grow People & Customers; Enable Value, Protect Client Investments, and Build Long Lasting Relationships Leadership & Experience Competencies: Strategic Sales, Relationship Growth, Enabling Client Partnership, Business Development, Global Account Management, Executive Level Presentation/Relationships, Contracts and Negotiations, Communicate and Drive Vision and Strategy, P&L, Scaling Global Services, Acquiring & Developing Talent, Building High Performing Teams & Winning Culture, Defining Methods for Solution Selling, Customer Success/Services, Account Management, Cross Functional Quality Initiatives Proactive & Personalized Support, Customer Life-cycle Mgmt, Customer Satisfaction Turnaround Specialist, Cloud/SaaS, Analytics and more