Coordinate management of multiple projects directed towards strategic business and other organizational objectives.Define and initiate projects, creation of project proposals, and management of projects from beginning to end.Maintain continuous alignment of project scope with strategic business objectives.Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels.Managed Plastics and Die Set inventory including balancing and discrepancy research.Managed embossing equipment including template changes, setup changes, and minor adjustments and maintenance outside of vendor maintenance window.Manage relationships with vendors including filling out scorecards to rate service.Fulfilled special requests such as luggage tags, sample cards, and contactless pilot cards.Assisted Production Manager and Department Manger with duties such as invoice review, team management, production management.Coached, mentored and led personnel within a technical team environment.

Analyzed business needs and made recommendations to conquer obstacles.Supported different department in making IT decisions.Attended Sr. Staff management meetings to communicate updates and upcoming changes and address concerns.Managed departmental IT projects such as architectural changes, implementation of new software / hardware, roll out of new processes, and website changes.First level customer support for computer systems including hardware, software, network and telephony. Troubleshooting of hardware and software problems.Installed new software application, and performed upgrades to existing software.Assisted customers with desktop applications and provided user training. Escalation of problems to 2nd level support when needed. Customer service.Liaison between business departments and IT teams.Responsible for managing different teams to resolve high level issues. Analyze business needs and make recommendations to conquer obstacles. Support different department in making IT decisions. Attend Sr. Staff management meetings to communicate updates and upcoming changes and address concerns.Manage departmental IT projects such as architectural changes, implementation of new software / hardware, roll out of new processes, and website changes.