Bill Peppers Email & Phone Number

Lafayette, Indiana Area

Market leader in consumer financial services providing personalized financial solutions through ~2,000 locations nationwide and online lending services. Acquired National Cash Advance in 2005.Regional Director of Operations (RDO), 2015 – 2019 Led operations for 76 stores staffed by 270.• Hired and developed great people, contributing to growing revenue 10% and achieving the top revenue in the region annually.• Managed direct costs, resulting in exceeding margin goals.• Instilled accountability in store managers, resulting in lowest bad debt results companywide year after year.• Earned Zone RDO of 2017; mentored 1 – 2 DDOs of the year every year.District Director of Operations (DDO), 2007 – 2015Led operations for 14 and 21 stores staffed by 45 people.• Hired and developed over 40 great team members to open over 15 new stores.• Trained 3 RDOs and 6 DDOs in multiple states.• Managed direct costs with store managers to hit budgeted goals. • Trained managers to control their bad debt which resulted in the lowest bad debt in Indiana for years.• Earned DDO of the year twice. Divisional Training Manager, 2005 – 2007Trained over 60 team members for the northern part of Indiana during period of rapid growth.• Trained over 40 managers and over 20 Assistant Managers in store management. • Trained new team members coming on board; trained all team members in system changes.

Logansport, In

Consumer lending retail organization growing from 125 to 500 stores.Store Manager, 1997 – 2005Opened new store which became one of the 5 largest in Indiana. • Managed revenue and direct cost to exceed budgeted margins annually.• Participated in developing and implementing a new collection computer program.Traveling Store Manager, 1996 – 1997Opened 20 stores, training over 80 people.• Organized new stores while training new managers.• Trained managers on how to read financial documents.