Bill Phipps Email & Phone Number

California, United States

Quasi-sabbatical to focus on: * Micro-managing and expediting the completion of our multi-year "Pandemic" Home Remodel - FINALLY* Volunteer coaching junior high school boys and girls basketball and volleyball teams * Continuing my Life Long Learning (currently channeling my inner Geek, by focusing on AI, Quantum Computing)So now I am re-energized and passionately taking the next step in my professional career journey!

Irvine, California, Us

Trace3 is a premier provider of advanced technology consultation services and solutions. Founded in 2002, Trace3 offers a broad mix of end-to-end technology services and solutions, ranging from artificial intelligence and data science to cloud computing and security consulting. The company also maintains a venture capital briefing program, with a sharp focus on emerging technologies, and provides clients with extensive research focused on the latest IT trends. Trace3 is headquartered in Irvine, Calif. and maintains 25 office locations across the United States. Trace3 is privately held by American Securities.• After Trace3’s acquisition of Groupware in 2020, Served as the Groupware Services and Engineering Leader on the cross-functional integration team, with responsibilities including: o Inventorying, documenting and assessing Groupware and Trace3 organizations, processes, operational data and systemso Realigning organizationso Migrated operational data and systemso Responsible for NorCal roll out and adoption of integrated processes and systems• Responsible for all Service Offerings in the NorCal Region• Managed the NorCal PMO Team• Reported and presented on NorCal Services

Campbell, Ca, Us

• Took on additional responsibilities for all other Services Lines of Businesso Integration Services▪ Transformed from “Value Add” to For Profit service offerings▪ Added Staff Augmentation and Project Based service offeringso Third Party Maintenance Hardware Support Services▪ Led development of a new advanced service for outsourcing OEM Support Services for large strategic Clients▪ Led complex solution architecture of case-based and dynamic install base service optionso FinOps/Cloud Optimization Services▪ Transformed from a simply an enhanced billing service to a Customer Success based Managed Service▪ Developed and grew High Performance Team by > 160%• Identified metrics and developed Services measurement and reporting frameworko Drove increase in the Integration Service line of business by > 200%o Drove increase in the Third Party Maintenance Hardware Support Services line of business by > 450%o Drove increase in the FinOps/Cloud Optimization Service line of business by > 500%o Drove increase in overall services business by > 440%• As a member of Groupware Executive Staff, responsibilities included: o Strategy Development and Updatingo Annual Operating Planning and Goalingo Presenting during Annual Company Kickoff Meetingso Presenting during Company Quarterly Business Review (QBR) Meetingso Weekly and Monthly Services reporting• Lead a Services organization of > 40 FTEs (~ 1/3 of entire company)o Including critical activities of skip-level 1-on-1s and mentoring of top performing mangers and individual contributors• Achieved Groupware Technology CEO Circle award multiple years

Campbell, Ca, Us

Groupware Technology specializes in data center infrastructure and cloud computing solutions, rack integration services, and first call support. An award winning, leading IT solutions provider since 1992, Groupware understands that IT is an integral component of client success and delivers positive outcomes for clients through excellent customer service, technology, and teamwork. Groupware solves business problems with technology solutions that reduce costs and complexity, increase flexibility, and improve performance and competitiveness. • Initially brought on to focus on maturing and growing the Professional Services line of business, toward driving the business transition from product to services lead solutions. • Established and was responsible for Professional Services Presales (including SOWs & Ts&Cs) and Delivery Processes. • Managed the team of Professional Services Presales and Post Sales Engineers. • Created a Program Management Office (PMO) and lead the team of Project Managers. • Established and was responsible for Professional Services Project Management Methodology and Processes. • Created and led the Services Operations Team. • Established, managed and was responsible for relationships with OEM Services providers. • Established, managed and was responsible for relationships with Channel/Partner Services providers.

San Jose, California, Us

Leader of a team of > 40 Sales, Systems Engineering, Professional Services and Global Support team members for NetApp's largest major commercial account, driving > $125M of annual revenue while also achieving High Customer Loyalty.

San Jose, California, Us

Managed a senior team of 8 GSMs, leading 10 Major Account Teams, driving > $340M of revenue while also achieving High Customer Loyalty.In addition, recruited 4 employee referral candidates, who were ultimately hired as GSMs; and served as mentor to 6 new hire GSMs.

San Jose, California, Us

Leader on multiple Major Account Teams in Financial, Service Provider and High Tech verticals, driving a total of > $550M of revenue while also consistently achieving High Customer Loyalty.

Fremont, Ca, Us

Global OEM Sales

Sunnyvale, California, Us

Alpharetta, Ga, Us

Recruited by CEO to lead creation and development of Services organization, encompassing Consulting, Design, Implementation & Deployment. In addition to these strategic responsibilities, lead Community Development (precursor to Customer Success) practice and group, for CollabNet's SaaS offerings of a collaborative software development environment (SourceCast) and marketplace (SourceXchange), based up on Open Source Software (including Apache, CVS & Subversion, Bugzilla), for major projects with enterprise companies such as Sun (OpenOffice.org, NetBeans.org, JXTA, Jini and Jain), HP (CDP), Motorola (iDEN) and Dresdner Kleinwort Wasserstein (DrKW).

Sunnyvale, California, Us

San Jose, California, Us

Houston, Texas, Us

Us

Bsee, Electrical Engineering, Electronics

Education record