Bill Powell Email & Phone Number

Managed a professional staff responsible for paratransit/community shuttle operations, contract management, call center operations, scheduling, dispatching, eligibility, and quality assurance.Lead the Connexion Safety Committee and continued as a member of the agency’s Safety Task Force. Received a Safety Certification from the Florida Department of Transportation for paratransit operations and maintenance as part of the Triennial Safety Compliance Review, which focuses on Rule 14.90 Florida Administrative Code. Represented the JTA at the Local Coordinating Board for the State of Florida Commission for the Transportation Disadvantaged, the Mayor’s Disability Council, the Council for Elder Affairs, and the Jacksonville Transportation Advisory Committee.Responsible for planning and managing a $13 million dollar operating budget.Reduced the per revenue hour rate for provision of driver services by 9%.Worked with staff to improve performance measures, increasing productivity by 3%, decreasing client no-shows by 8%, increasing on-time performance by 3%, decreasing customer complaints by 20%, and increasing customer compliments by 18%.Developed and implemented a standardized format for divisional operating procedures.

Coordinated with Senior Staff, Executive Staff, Operational Employees, and key representatives outside of the JTA to develop, implement, and review strategic plans, to meet and exceed, both, short-term and long-term goals and improvements within the company, through cost containment, increased efficiency of systems and staff, while providing exceptional customer service.Charter member of the Safety Task Force, an executive level group that provided oversight to the division level Safety Committees. Developed and implemented the agency’s first annual safety fair to increase safety awareness at every level of the organization. Provided leadership and guidance for safety initiatives within each division in the department. Directed and improved performance of daily operations and maintenance for Fixed Route Bus Service, Community Shuttle, Ride Request, Connexion Paratransit Service, Skyway People Mover System, Stadium Shuttle Service, Material Management, Service Design/Development and Buildings/Facilities.Provided leadership for the Training Staff to implement Lean/Six Sigma initiatives throughout the department.Provided leadership to guide the staff in the development and format for departmental standard operating procedures. Approved and implemented new procedures and revised existing procedures for operating units within the department.Developed and presented the monthly Board of Directors Report.Engaged staff members to assist in the development of performance measures for Florida Transit Commission reporting.

Jacksonville, Florida Area

Responsible for redesigning the transit system in Jacksonville, Florida. Focused on "Right-Sizing" the system, deploying the appropriate assets throughout the city, and better utilizing the Skyway automated people mover system. Fully implemented the Community Shuttle System (Deviated Fixed Route) to provide community based services that also fed High Frequency Fixed Route Bus Lines.Implemented “Niche Market Services” such as the Riverside and Beaches Trolley Services, the latter of which, received recognition in the Folio Weekly as being the “Best Thing to Happen in Northeast Florida in 2008”. In "Right-Sizing" the system, reduced approximately 1.5 million system revenue miles and 60,000 service hours that were underutilized, while maintaining ridership levels and avoiding employee layoffs.Provided leadership and support during a time when the company’s ridership reached a record-breaking number of over One Million Passenger Trips in one month alone (October of 2009); a 1st for the agencyWas able to reduce staffing levels through attrition versus layoffs.Reduced the company’s operating budget by approximately $21 million over a two-year period.

In charge of maintenance operations for Fixed Route Bus Service, Connexion Paratransit Service, Skyway Service, Service/Support Fleet, and Buildings/Facilities. Continued oversight of material management functions. Accountable for accurate and timely operational and capital budgeting and forecasting for fleets and facilities.Successfully developed and Implemented rules, policies, procedures, quality assurance bulletins, and guidelines which have shown to improve employee efficiency and morale, as well as increased Customer SatisfactionWorked with Training Staff and Union leadership to update the Maintenance Apprentice Program. Ensured that the organization was compliant with all city, state, and federal guidelines as they apply to maintenance and material management functionsAdministered warranty and maintenance contracts to maximize return.Established weekly meeting and coordinated with Operations Staff to provide the highest service levels. Reduced unwarranted Overtime hours in the Maintenance Division by approximately 60% in one year by better utilizing the maintenance management computer software and closely monitoring employee productivity.Increased the Mean Distance Between Mechanical failures from 12,000 miles to 16,000 miles.

In charge of two warehouse facilities (Fixed Route Fleet/Support Vehicles/Facilities and Skyway), one Stock Room (Paratransit Fleet), and a staff of seven employeesResponsible for material planning, budgeting, purchasing, and distribution of all materials utilized by the Jacksonville Transportation Authority.Developed and implemented rules, policies, and procedures.Coordinated with outside departments to forecast seasonal demands and special requirements.Researched and negotiated prices with outside vendorsAnalyzed and monitored inventory levels, usage trends, and costs. Developed a system for monthly cycle counts in addition to performing annual inventories. Reduced the amount of time to perform annual inventories from two days over the weekend to less than one regular business day, which reduced overtime costs and expedited the year-end closeout for Finance and Accounting. Reduced the inventory variance from 8% to less than 1%.Established a just-in-time inventory while reducing stock outs and air freight shipments.Reduced inventory by approximately $400,000 while concurrently reducing vehicle down time for parts.Maintained a computerized inventory control and purchasing system.Ensured compliance with all city, state and federal guidelines as they apply to purchasing and materials management.Upgraded the skills of the warehouse attendants through on the job training which effectively reduced administrative expense by 1 ½ full-time positions in the Accounting DepartmentAdministered warranty and maintenance contracts to maximize return and reduce costs.Maintained records storage area and served as the Records Maintenance Liaison Officer for the agency to the State of Florida. Established a written procedure for records maintenance and disposal.Coordinated and documented the disposal of surplus assets through the City of Jacksonville.Charter member of the Employee Diversity and Support Committee1998 JTA Maintenance Exceptional Support Award.

Responsible for all purchasing of materials and supplies including both operating and capital procurements.Researched and negotiated prices with outside vendors. Developed annual pricing agreements and bulk purchasing agreements.Worked with all divisions to develop written specifications for procurements.Ensured compliance with all city, state, and federal purchasing guidelines.Developed written procedures for purchasing.Developed and prepared management reports.Monitored Disadvantaged Business Enterprise (DBE) participation.

In charge of one warehouse facility and three union employeesInitiated orders for all materials and supplies for internal useFacilitated flow of paper work to Accounting DepartmentDeveloped written procedures for daily activities.

Jacksonville Naval Air Station, Jacksonville, Florida

In charge of day to day operations of warehouse facilities that supported the United States Navy Aircraft C9B Program.Responsible for maintaining daily work schedules and standard operating procedures.Managed all special projects/programs carried out by site personnel.Maintained computerized inventory system for receiving, issuing, ordering, and tracking FAA certified, serialized, aircraft components.Monitored high time items required on Aircraft and facilitated their removal and shipment to FAA certified repair and re-certification facilities.Prepared surplus material for disposal through the U.S. Navy Defense Reutilization and Marketing Office (DRMO).

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations

Associate Of Arts (A.A.), Business Administration, Management And Operations

Member Phi Beta Kappa National Honor Fraternity