Bill Pratt Email & Phone Number

Denver, Co, Us

ThrivePass is an innovative technology company dedicated to personalizing the world of employee benefits.We help companies enhance their culture and workforce experience by providing both traditional & progressive benefits from lifestyle spending accounts, tuition reimbursement, student loan repayments, pre-tax (FSA/HSA/HRA/Commuter), rewards/recognition, and COBRA services. To that end, we use technology to foster employee wellbeing from on-boarding to off-boarding all from one single log in.

Denver, Co, Us

Salt Lake City, Ut, Us

Set strategic direction and sales plan for the Health & Welfare Business Development Team, driving new business and accelerating sales across FSA, HSA, HRA, COBRA, Direct Bill and Commuter benefit service lines. Identified and developed prospects, while cultivating both new and existing broker relationships on a national level. Directed all sales activities, forecasts, projections and channel partner initiatives. Responsible for product management and marketing communication across all lines of services.- Achieved record-setting sales surpassing 2018 targets and generating over $1M in annual client revenue across the small to mid-market space. - Developed a new national broker partnership resulting in a record-setting sales year across the mid to large market space closing over $600k in new logo business within 18 months.- Increased HSA participants under administration by over 71% as a result of the aforementioned sales.

Roseland, New Jersey, Us

Created vision and strategic direction for the operating region and site Senior Leadership Team leading the ADP Salt Lake City service center of 500+ associates, along with a team of 70+ associates in the ADP El Paso, TX smart- shore location, providing full Benefits Administration for over 460 National Account clients. Directed all facility operations, building support, maintenance and real estate contracts for the local footprint.- Achieved yearly financial goals generating $88M in annual client revenue and meeting expense plans of $24M with full Profit and Loss (P&L) accountability by developing annual budgets, including staffing needs to meet sales, revenue, expense plans, and productivity goals.- Retained an average of $14.5M in annual revenue as the executive leader of the Client Strategy Sales Team by directing the retention efforts for all existing client contract renewals, requests for proposal (RFP), finalist presentations and product demos.- Reached 90%+ client retention while operating as executive sponsor on numerous client accounts, resolving escalations, strengthening partnerships, driving strategy and ensuring service delivery excellence that included personal on-site visits to meet with client C-level executives.- Implemented on-site Associate Wellness Programs and Associate Business Resource Groups.

Roseland, New Jersey, Us

Formed Shared Services organization with multiple operational teams and 280 associates across numerous national locations that provided client service delivery support across a base of 650 clients, generating over $200M in annual revenue. Support services included: hosting, production support, field technical support, web front-end support, platform migrations, decision support tools, data security, offshoring, data security, compliance, and disaster recovery.- Saved $1.7M in annual expenses by consolidating and rationalizing multiple legacy platforms through creation of system migration team.- Slashed annual expenses by $850k through consolidating common work functions being duplicated across multiple work groups and locations creating common tools, processes and service delivery support. - Drove the health & welfare due diligence and integration efforts for the acquisition of SHPS HR Solutions.- Served as regional champion for ADP’s Stellar Service Initiative rolled out across 600+ associates. - Coordinated all talent management activities utilizing Cornerstone for succession planning, high potential associate identification and all organizational development, including performance management and assessments.- Awarded 2nd Place in the 2013 Utah Clean Air Challenge (Large Company category).

Roseland, New Jersey, Us

Designed and directed a restructuring effort of several departments comprised of 13 managers and 300 associates in multiple locations into a single business unit and personally became the leader of this new organization servicing 350 clients. The service model was then adopted nationally and rolled out across the entire business unit and client base.- Grew client units by 380% in an 18-month period generating $71M+ in annual revenue assisting Sales to close new share business.- Created and executed on strategy to turn Product Profitability/NOI from ($5.7M) to $6.8M in just one fiscal year.- Reduced $1.3M in labor expense by executing on automation and process improvements, while also improving quality by over 20%.- Improved client satisfaction survey scores to the highest levels in ADP Benefits history from a score of -9 to a score of 78 over a 3-year period (on a -100 to 100 point scale). - Exceeded client retention by 9% in 3 years reaching 94% retention, while also increasing client references by 146%.- Won 2011 & 2012 Utah Work Life Award as Best Place to Work (Large Company category).

Roseland, New Jersey, Us

Directed all aspects of client service delivery for outsourced benefit administration, leading a team of 10 Managers and over 100 Service Delivery Managers and Benefit Representatives across Salt Lake City, El Paso and India all engaged in servicing a base of 158 National Account clients .- Directed all service delivery efforts, achieving targets for client satisfaction, retention, issue resolution, project management, revenue generation, profitability, sales upsell, and contract renewals. - Exceeded financial plan targets managing expense budgets of $8M and client revenues of $40M. - Achieved 4.1 (on a 5-point scale) for the most improved associate engagement Gallup Q12 Survey score across the entire business unit with more than one full point increase.

Roseland, New Jersey, Us

Oversaw the implementation, operations and service delivery for multiple product areas, including employee reimbursement, advocacy administration and carrier enrollment services leading four managers and 66 associates responsible for over 850K participants and 107 clients. Directed production of + 50K carrier interfaces per month, as well as the calculation and payment of over $1.6B in annual carrier premiums. - Achieved double-digit revenue growth and record-setting profitability for 5 consecutive years with full oversight for product management, marketing and development for multiple product lines.- Championed a strategic initiative to consolidate all carrier interface production, positioning ADP as a market volume leader in providing benefit eligibility data to over 700 insurance carriers.- Drove the migration of all premium money movement totaling $1.6B through ADP Corporate Treasury, enhancing money movement controls for Sarbanes Oxley certification – the first within ADP. - Achieved 5 consecutive SOC1 certifications and quality accuracy ratios of 99.99%.