Bill Rafuse Email & Phone Number

Greater Boston Area

IT Infrastructure ManagerProcess Driven – Team Building – Hosting – Hybrid Cloud – Vendor Manager – Customer Service Created resource to identify and track incidents, troubleshooting steps and escalation of events. Distributed to management and team daily to improve communication. Expanded log to include tasks and metrics for notifying engineers and.

60 State Street, Boston, MA 02109

• Responsible for projecting project budgets and operational budgets
• Supported all aspects of our infrastructure team which included Network, Storage, Server, Information Security - VMWare, Desktop, Exchange, Citrix, and Remote Access.
• Managed 7x24x365 team of 10 people that installed, monitored, troubleshot and escalated issues in multiple data centers both in-house and outsourced. Over 200 physical and 600 virtual servers.
• Outsourced less critical applications to Software as a Service cloud solution.
• Improved processes to put structure around standard operating procedures and escalation. Handling all 1st & 2nd level troubleshooting.
• Identified, selected, designed layout and built lab, production & disaster recovery site in Hosting facilities. Prepared & managed project for moving our main Data Centers.

Greater Boston Area

• Built and managed 7x24x365 Data Center team of 20 people across 3 sites.
• Promoted over 60% of Data Center staff and replaced with equally talented professionals
• Monitored and installed all AIX, AS400, HP Windows servers and Cisco network equipment within the Data Centers and data closets. Over 300 servers supported.
• Supported two EMC DMX-4 storage systems replicating between sites.
• Managed a team of 5 IT job schedulers that converted over 2,000 jobs from various scheduling packages into an enterprise package using Control-M.
• Ensured practices used in departments were Sarbanes Oxley (SOX) compliant along with internal audit requirements.

Handling customer service request for oil deliveries, service and billing issuesDispatching service technicians to customersPricing and billing service work ordersReporting on P&L for service departmentCable & Wireless - (Formerly Digital Island/Exodus)

Managed Data Center Operations for a large ISP and 4 multi-platform Data centers utilizing over 200K square feet.Managed an extensive build-out of the Data Center to conform to company standards while ensuring customers were not impacted.Responsible for all space planning including power requirements and upgrades, cabling standards and safety issues in an.

Second and third tier of escalation with training and documentation as key functions. Responsible for all production jobs, implementing new products and all vendors for the data center infrastructure. Responsible for projects such as NetBackup installation and deployment and space planning.

Supervised a staff of 5 individuals in a 7x24x365 Data Center. Worked directly with other support organizations to resolve day-to-day operational issues. Trained and mentored new hires and current staff.

Responsible for organizing all operations site related activity for a 7x24x365 data center that monitored over 180 systems for hardware and software failures. Coordinated all phases of backup activity and restores.Led projects such as training operators, implementation of microfiche, updating documentation and site preparation.; EMC SAN / Clarion / DMX.