CI/CD pipeline developmentContainer platform automationTeam mentorshipDevOps education and advocacy

Built and maintained automated CI/CD pipelines for software deployed to cloud and on-prem OpenShift, Linux and Windows Server environmentsAdministered source code repositories in GitHub and Surround SCM in addition to providing branching strategy guidance to application development teamsRefactored a legacy CI/CD pipeline into Jenkins declarative pipeline-as-code, reducing build time by 50%, cutting install package size by 75%, and decoupling its release and deployment processesProvisioned and administered a Spinnaker installation running on AWS, allowing for automated deployment and rollback of application microservicesContributed to SOX compliance efforts by building checksum validation and version control reporting solutionsConfigured and maintained several OpenShift Dedicated clusters, including management of workload definitions to optimize resource usage as well as participating in vendor touchpointsCreated and modifed Helm charts for deployment of various applications to OpenShift including CloudBees, Conjur, Elasticsearch, Kibana and GrafanaBuilt custom Jira solutions to automate development branch creation and deployment managementConsulted with and contributed to system architecture, application development, QA, infrastructure and security teams

Managed the help desk team and provided support to HR, sales, engineering, and networkadministration teams.

Managed call center operations in a technical support organization including onboarding, performance monitoring, coaching and staff review.