Bill Rhone

Bill Rhone Email and Phone Number

People Leader | Customer Service, Call Center, Back Office Management | Account Manager | Project/Program Manager
Bill Rhone's Location
Lees Summit, Missouri, United States, United States
Bill Rhone's Contact Details
About Bill Rhone

As a seasoned contact center professional with experience in customer service, project, program, & account management, I am passionate about driving exceptional client satisfaction and operational excellence. My career has been marked by a proven ability to develop and lead engaged and high-performing teams, streamline processes, and foster a positive and collaborative work environment.

Bill Rhone's Current Company Details

People Leader | Customer Service, Call Center, Back Office Management | Account Manager | Project/Program Manager
Bill Rhone Work Experience Details
  • Quest Diagnostics
    Account Manager - Workforce Health Solutions
    Quest Diagnostics 2022 - 2024
    Lenexa, Kansas
    Managing and growing relationships with clients to deliver diagnostic services that support better healthcare decisions.
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  • Quest Diagnostics
    Supervisor - National Customer Services
    Quest Diagnostics 2016 - 2022
    Lenexa, Kansas, United States
    Supervise the workflow of the department consisting of 15-25 Client Service Representatives, Group Leads & Senior Technical Representatives. Recruit, hire, train, and supervise team members in all aspects of their job responsibilities. Monitor the performance and compliance of reporting personnel and provide feedback via performance evaluations and disciplinary action when necessary.
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  • Quest Diagnostics
    Supervisor - Employer Solutions
    Quest Diagnostics 2012 - 2016
    Lenexa, Ks
    Overseeing daily operations, managing team performance, and ensuring exceptional service delivery to our clients. This role involves coordinating with various departments, maintaining compliance with regulatory standards, and driving continuous improvement within the team.
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  • Sprint
    Project/Program Manager Ii
    Sprint 2008 - 2012
    Lenexa/Overland Park, Ks
    Provided program support for 30+ back-office customer care programs located both domestically and internationally.
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Bill Rhone Skills

Customer Service Management Call Centers Leadership Training Team Leadership Process Improvement Team Building Telecommunications Project Management Cross Functional Team Leadership Microsoft Excel Visio Strategic Planning Vendor Management Call Center Management Business Process Improvement Contact Centers Powerpoint Quality Management User Documentation Microsoft Word Call Center Cross Functional Team Building Change Management

Bill Rhone Education Details

Frequently Asked Questions about Bill Rhone

What is Bill Rhone's role at the current company?

Bill Rhone's current role is People Leader | Customer Service, Call Center, Back Office Management | Account Manager | Project/Program Manager.

What is Bill Rhone's email address?

Bill Rhone's email address is bi****@****hoo.com

What is Bill Rhone's direct phone number?

Bill Rhone's direct phone number is +191378*****

What schools did Bill Rhone attend?

Bill Rhone attended Baker University.

What skills is Bill Rhone known for?

Bill Rhone has skills like Customer Service, Management, Call Centers, Leadership, Training, Team Leadership, Process Improvement, Team Building, Telecommunications, Project Management, Cross Functional Team Leadership, Microsoft Excel.

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