Bill Richard, Ma, Cpm Email & Phone Number

Minnesota, United States

Minneapolis, Minnesota, United States

Board Chair - 2024Vice Chair - Executive Board Member 2020,2021, 2022, 2023Chair - Products & Services Committee 2020, 2021, 2022, 2023, 2024Executive Committee 2020, 2021, 2022, 2023, 2024External Affairs Committee 2020, 2021, 2022, 2023, 2024

St Croix Valley

Member of Executive Board: Board President Emeritus 2022, 2023 Board President 2019, 2020, 2021 Board Treasurer 2018 - 2019 Finance Committee 2018, 2019, 2020, 2021, 2022 Internal Affairs 2016 - 2019 Executive Director Search Committee 2018, 2019, 2020

Greater Minneapolis-St. Paul Area

- Led the Service Delivery organization, a 65 member team consisting of Help Desk, Command Center, Access Management, Change, Incident, Problem, Release Managers and Global Data Center Management- Responsible for Service Management and Operational support for CA ServiceDesk, Service Now- Team members are located onshore, nearshore and offshore providing 24 x 7 IT service support- Cultivated a team environment within the Service Delivery organization with 0% turnover and established career paths for each position- Advanced automation through technology for internal and external customers- Coached and mentored Manager level employees- Created metrics-focused senior management reporting

Minnetonka, Minnesota

- Led a 135 member team consisting of project managers, data analysts, dba’s and developers, specializing in Data Warehouse Operation Support.- Team members were located onshore and offshore providing 24 x 7 support- Developed team environment within the business Intelligence and data warehouse team with 0% turnover- Advanced automation through technology for internal and external customers- Created a team environment, establishing career paths for each position- Coached and mentored Manager level employees, reducing turnover from 36% to <10%- Created metrics focused senior management reporting package

Eden Prairie

- Led a 27 member team consisting of programmers, developers and analysts, specializing in Data Warehouse Operation Support Team members are located onshore and offshore providing 24 x 7 support- Developed team environment within the business Intelligence and data warehouse team with 0% turnover- Advanced automation through technology for internal and external customers- Created a team environment, establishing career paths for each position- Coached and mentored Manager level employees, reducing turnover from 36% to <10%

- Provided the big-picture direction for product, service, and solution teams- Prepared scope and budget approval for Senior Management- Developed, managed and updated the project plan to reflect up-to-date activity- Responsible for deliverables, cost, schedule, and quality of projects- Responsible for planning the project, deliverables, cost, schedule, resolving issues, allocating / directing staff /other resources to accomplish project tasks, and maintaining control over the project- Identified and managed resource requirements for both internal and vendor resources- Managed IT projects medium in complexity, size, and scope- Knowledgeable in Project Management methodologies, tools and the software development life cycles

- Leveraged strong project management background to coordinate all operational aspects of business leading to the product- Manage all financial aspects of a small startup business- Managed the technical and business process implementation for Creative Storage Solution.com and other IT infrastructure needs including email and network connectivity- Provide superior customer relations resulting in majority of customers being referrals- Hired, managed and trained a team of 3 designers and 6 installers- Personally consulted on average up to 20 projects/appointments per week- Technologies utilized: Design and build of website utilizing FrontPage, Installation of MS Outlook, set up 6-node network utilizing Windows XP, implemented, utilized estimating and billing system

- Facilitated pilot programs for transaction exchange between key Fortune 50 customers- Successfully managed customer expectations and confidential proprietary information- Interacted closely with key customers/members to resolve technical infrastructure and connectivity issues- Managed technical and business process implementation. Integrated supply chain technologies (transactional communications/EDI, product data management and contract data management) at major Fortune 100 pharmaceutical wholesale/distribution company- Served as main point of contact for all EDI trading partners for all of HealthNexis. - Directed and trained professional staff in EDI/INT software (Cyclone Commerce), Project Management methodology, and customer service skills- Responsible for 3 direct reports (Engineers/Analysts)

- Researched and presented ROI (hard and soft dollar benefits) to executive management, and overcame objections to invest significant dollars in non-revenue generating software and business intelligence infrastructure, resulting in a savings of $2 million from lost work due to computer virus outbreaks- Applied Project Management methodology, with direct accountability for project execution while leading teams, to accomplish specific objectives in a given period and with limited resources- Negotiated rates with external vendors for Distributed Network Service department contractors- Interviewed and led selection process for new contractors- Streamlined process to service field IT equipment on a timely and efficient basis- Worked with HealthPartners Project Office to implement 10 corporate initiatives (ranging from $200,000 to $1 million) that rolled out over 2,100 new PCs and 25 NT and Novell servers- Developed training programs and facilitated training for over 3000 medical personnel, which resulted in increased accountability, productivity, and awareness

Ma, Organizational Leadership

Bachelors, Education: Computer Science

Activities and Societies: Alpha Delta Gamma

Certification, Project Management

Activities and Societies: Project Management Institute