Bill Roach Email & Phone Number

Cumming, Georgia

Cumming, Georgia

Smyrna Georgia

Created company from start-up, generating consistent revenues by focusing the business and its employees on customer satisfaction as the primary metric of success. Directed daily logistics of driver schedules, receiving incoming customer orders, routing and dispatching employees, and resolving obstacles as they arose while maintaining over 95% on-time and accurate service completion. Generated new sales and maintained legacy accounts through lead follow up and regular customer visits and communications. Encouraged a referral-based business by focusing on customer satisfaction through timely, accurate and trustworthy service. Managed a team of employees with extremely low turn-over in a stereotypically high turn-over profession with clearly defined expectations, open communication, and genuine personal investment in employee's job satisfaction. Managed daily data entry of driver's delivery details, orders, and fees to ultimately keep accurate data for invoice generation, customer tracking, and accounts receivable management.Maintained profitability through extreme market challenges by quickly reacting to our customer's input, being willing to diversify our customer base, and always broadening our company's horizons with modern delivery and service options.