Bill Robb Email & Phone Number

Toronto, Canada Area

• Work as a trusted advisor to provide claims solutions to our clients’ needs.• Perform bilingual on-site/remote installation, training, and support of software/workflow solutions and complex equipment and software systems.• Serve as the primary liaison for the customer to identify and resolve technical problems.• Assist in the testing of new releases, solutions and workflows prior to release.• Assist in the creation of training documentation and certification programs for numerous products.• Directly assist sales team in achieving, meeting or exceeding stated financial quotas and targets.• Analyze and build client specific report requests using various analytical tools.

Toronto, Canada Area

A global SaaS leader and developer of Environmental, Health, Safety and Quality software.• Develop and deliver client-specific training programs during the project implementation.• Assist in the development of client-specific and department training material.• Facilitate requirements gathering sessions with clients in order to identify business objectives.• Develop detailed specifications and prototypes for client review and approval.• Conduct design review meetings to ensure developed system meets all requirements.• Responsible for adhering to project scope, deadlines and schedules.

Toronto, Canada Area

A global SaaS provider of Patient Flow and Compliance and Education software to hospitals and health-based organizations.• Responsible for project management of software implementations in hospitals and health care facilities in Canada, France, UK and Australia.• Lead resource for customer support and success issues for clients in France.• Responsible for delivering multiple projects against agreed scope, budget, schedule & customer expectations. • Manage resource and capacity planning for projects.• Develop Statement of Works, project plans, status reports and cost estimates on all projects.• Collaborate with development team to gather requirements and manage client and project expectations.• Assist with budget forecasts and revenue planning.

Toronto, Canada Area

A leading SaaS provider of cloud-based electronic medical record software for small to large medical clinics.• Responsible for project implementation and management of Electronic Medical Record software into clinics, hospitals and physician groups - with a dedicated focus on customer satisfaction/success, business performance and workflow enhancement.• Develop and implement workflow assessments, training and change management resources to clinic staff and physicians. • Lead consultant responsible for troubleshooting and resolving issues for critical clients and ensuring successful software adoption and satisfaction.• Provide onsite and remote training to clients, as well as the creation of documentation specific to their business requirements.• Responsible for providing subject matter support to Sales and Marketing team for client upgrades and new sales.• Partner closely with various external resources in the project process including, OntarioMD, eHealth and the Ministry of Health.

Toronto, Canada Area

A leading SaaS provider of cloud-based electronic medical record software for small to large medical clinics.• Responsible for project implementation and management of Electronic Medical Record software into clinics, hospitals and physician groups - with a dedicated focus on customer satisfaction/success, business performance and workflow enhancement.• Develop and implement workflow assessments, training and change management resources to clinic staff and physicians. • Lead consultant responsible for troubleshooting and resolving issues for critical clients and ensuring successful software adoption and satisfaction.• Provide onsite and remote training to clients, as well as the creation of documentation specific to their business requirements.• Responsible for providing subject matter support to Sales and Marketing team for client upgrades and new sales.• Partner closely with various external resources in the project process including, OntarioMD, eHealth and the Ministry of Health.

Toronto, Canada Area

An industry leader in the sales and marketing of premium medical devices for the healthcare industry.• Managed all marketing activities including building marketing material and managing all company customer events.• Implemented new marketing strategies that increased market presence by 25% and reduced costs to the company by 38%.• Created and implemented customer event cost/benefit analysis program.• Coordinate company sales meetings at various locations across North America.• Responsible for ensuring all medical device and facility licenses are valid and updated with Health Canada and US FDA.• Developed new company website resulting in a 225% increase in website traffic. • Managed and monitored company website activity and ensured all content was current and up to date.• Researched, built and prepared RFQ/RFPs. Secured multi-year, multi-million dollar contracts with the largest hospital buying groups in Canada.• Provided bilingual support for all company activities, including marketing, customer service, sales, and accounts receivable and payable.• Assisted with order entry, inventory management, invoicing and shipping.• Managed IT operations and infrastructure, including computer, phone, email, and network for employees.

Toronto, Canada Area

• Managed, designed and delivered bilingual training programs for T4G external and internal projects.• Coordinated the development of the Custom Training Services department.• Managed the development of employees within the department.• Member of the Quality Assurance team responsible for testing web-based products; from inception to testing to completion.• Managed Bilingual Software Usability process.• Member of the Citizenship Task Group, responsible for fund raising initiatives.

Toronto, Canada Area

• Provided bilingual software and hardware training to Canadian automotive dealerships.• Customized training environments ensuring similarities to manufacturers, dealerships and job profiles.• Designed and prepared training documents including multi-media course materials, handouts and satellite broadcasts. • One of the top 10 client trainers for ADP Dealer Services in North America.

Toronto, Canada Area

• Provided on-site consultation, training, and technical analysis of ADP computer systems.

Toronto, Canada Area

• Provided bilingual correspondence and on-site customer technical support and training.• Expertise in Microsoft NT and customized UNIX and PC based software, including the use of Microsoft Windows, Microsoft Office, TCP/IP, and the Internet.• Consistently ranked as the top problem solver and customer care specialist in the support department.

Ba With Honours, French, English, Sociology/Anthropology

Diplome De 3Ieme Degree - Niveau Superieur

Ontario Secondary School Diploma, Honour Certificate Bilingual Studies