Bill Robb Email & Phone Number

Toronto, Canada Area

• Work as a trusted advisor to provide claims solutions to our clients’ needs.
• Perform bilingual on-site/remote installation, training, and support of software/workflow solutions and complex equipment and software systems.
• Serve as the primary liaison for the customer to identify and resolve technical problems.
• Assist in the testing of new releases, solutions and workflows prior to release.
• Assist in the creation of training documentation and certification programs for numerous products.
• Directly assist sales team in achieving, meeting or exceeding stated financial quotas and targets.

Toronto, Canada Area

• A global SaaS leader and developer of Environmental, Health, Safety and Quality software.
• Develop and deliver client-specific training programs during the project implementation.
• Assist in the development of client-specific and department training material.
• Facilitate requirements gathering sessions with clients in order to identify business objectives.
• Develop detailed specifications and prototypes for client review and approval.
• Conduct design review meetings to ensure developed system meets all requirements.

Toronto, Canada Area

• A global SaaS provider of Patient Flow and Compliance and Education software to hospitals and health-based organizations.
• Responsible for project management of software implementations in hospitals and health care facilities in Canada, France, UK and Australia.
• Lead resource for customer support and success issues for clients in France.
• Responsible for delivering multiple projects against agreed scope, budget, schedule & customer expectations.
• Manage resource and capacity planning for projects.
• Develop Statement of Works, project plans, status reports and cost estimates on all projects.

Toronto, Canada Area

• A leading SaaS provider of cloud-based electronic medical record software for small to large medical clinics.
• Responsible for project implementation and management of Electronic Medical Record software into clinics, hospitals and physician groups - with a dedicated focus on customer satisfaction/success, business performance.
• Develop and implement workflow assessments, training and change management resources to clinic staff and physicians.
• Lead consultant responsible for troubleshooting and resolving issues for critical clients and ensuring successful software adoption and satisfaction.
• Provide onsite and remote training to clients, as well as the creation of documentation specific to their business requirements.
• Responsible for providing subject matter support to Sales and Marketing team for client upgrades and new sales.

Toronto, Canada Area

• A leading SaaS provider of cloud-based electronic medical record software for small to large medical clinics.
• Responsible for project implementation and management of Electronic Medical Record software into clinics, hospitals and physician groups - with a dedicated focus on customer satisfaction/success, business performance.
• Develop and implement workflow assessments, training and change management resources to clinic staff and physicians.
• Lead consultant responsible for troubleshooting and resolving issues for critical clients and ensuring successful software adoption and satisfaction.
• Provide onsite and remote training to clients, as well as the creation of documentation specific to their business requirements.
• Responsible for providing subject matter support to Sales and Marketing team for client upgrades and new sales.

Toronto, Canada Area

• An industry leader in the sales and marketing of premium medical devices for the healthcare industry.
• Managed all marketing activities including building marketing material and managing all company customer events.
• Implemented new marketing strategies that increased market presence by 25% and reduced costs to the company by 38%.
• Created and implemented customer event cost/benefit analysis program.
• Coordinate company sales meetings at various locations across North America.
• Responsible for ensuring all medical device and facility licenses are valid and updated with Health Canada and US FDA.

Toronto, Canada Area

• Managed, designed and delivered bilingual training programs for T4G external and internal projects.
• Coordinated the development of the Custom Training Services department.
• Managed the development of employees within the department.
• Member of the Quality Assurance team responsible for testing web-based products; from inception to testing to completion.
• Managed Bilingual Software Usability process.
• Member of the Citizenship Task Group, responsible for fund raising initiatives.

Toronto, Canada Area

• Provided bilingual software and hardware training to Canadian automotive dealerships.
• Customized training environments ensuring similarities to manufacturers, dealerships and job profiles.
• Designed and prepared training documents including multi-media course materials, handouts and satellite broadcasts.
• One of the top 10 client trainers for ADP Dealer Services in North America.

Toronto, Canada Area

• Provided on-site consultation, training, and technical analysis of ADP computer systems.

Toronto, Canada Area

• Provided bilingual correspondence and on-site customer technical support and training.
• Expertise in Microsoft NT and customized UNIX and PC based software, including the use of Microsoft Windows, Microsoft Office, TCP/IP, and the Internet.
• Consistently ranked as the top problem solver and customer care specialist in the support department.

Ba With Honours, French, English, Sociology/Anthropology

Diplome De 3Ieme Degree - Niveau Superieur

Ontario Secondary School Diploma, Honour Certificate Bilingual Studies