Bill Rolling Email and Phone Number
A results-focused Business Professional with extensive experience driving the achievement of profitability and client satisfaction for major service contracts. A proven track record of meeting and exceeding SLAs while expanding account revenues with a firm commitment to continual process improvements, efficiency building, and proactive business solution recommendations. Skilled people manager at motivating and coaching teams in delivery and service excellence. Demonstrated success in negotiating new contracts, maintaining existing contracts and financial responsibilities.Specialties: IT Leadership • Sales • Commitment to Service Excellence • Relationship Management • Contract Management • Negotiating New Contracts • Thought Leadership • Project Reporting • Incident & Change Management • People Management • Service Level Agreements (SLAs) • Resource Management • Project Planning & Management • Risk Management • Financial Management • IT Audits • Disaster Recovery • MS Office: Word, Excel, Project, PowerPoint
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Vice President OperationsBna Smart Payment Jan 2023 - PresentAurora, Ontario, Ca
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General ManagerBna Smart Payment Feb 2019 - Jan 2023Aurora, Ontario, CaBusiness Operations, Financial Management, Payment Card Industry (PCI) Audit Compliance, Contract Management, Project Management, Client Relations
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Delivery ManagerIbm Mar 2018 - Dec 2018Armonk, New York, Ny, UsDelivery Manager at TD Bank, with specific responsibility for the delivery of high profile IT projects which serviced all TD branches across Canada.. -
Business Development ManagerBna Smart Payment Systems Ltd. Nov 2017 - Mar 2018Aurora, Ontario, CaBusiness requirements documentationDefining solutions for payment processing needs for merchantsBuilding the pipeline for new growth opportunitiesCreating revenue projectionsResponsible for building merchant relationshipsContract development, management and negotiations
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Senior Account ManagerKesm Transaction Solutions Inc. - Loyalmark Nov 2014 - Nov 2017Responsible for nurturing and building new client relationshipsAssist in sales pursuits and proposal writingContract development, management and negotiationsResource planning for projectsProject ManagementImplemented an enhanced change management structure and project trackingInternal and external IT audit management -
Client Delivery ExecutiveHp 2008 - 2010Palo Alto, Ca, UsClient Delivery Executive within the Government Industry, with specific responsibility for the delivery of IT services contracts within the Public Sector.Responsibilities includes leading a team of solution providers in the sales and delivery of products and services fundamental to the client. This includes Help Desk Services, Network Administration, Enterprise Architects, Database Administration, Application Development and Maintenance, Project Management and Hardware maintenance. -
Account ManagerElectronic Data Systems 1998 - 2008West Hartford, UsAccount Manager within the Government Industry, with specific responsibility for the delivery of IT services contracts within the Public Sector.Responsibilities includes leading a team of solution providers in the sales and delivery of products and services fundamental to the client. This includes Help Desk Services, Network Administration, Enterprise Architects, Database Administration, Application Development and Maintenance, Project Management and Hardware maintenance.Educated the client of the importance in implementing key IT initiatives to mitigate risk of business down-time and loss of productivity.Spearheaded key transformation initiatives: Business Process Engineering (BPR) initiative to improve the clients' internal departmental processes, Payroll conversion, the implementation of a workflow management system.Increased annual revenue and profit by signing new business amendments to existing contracts.Managed over $50 million in TCV. -
Technical Delivery Team ManagerElectronic Data Systems 1997 - 1998West Hartford, UsProvided appropriate training tools to allow the staff to maintain or learn new technologies required to support the business. Responsible for the delivery of all project development and system maintenance requests to the accounts.Ensured that both the SDLC and PMLC methodologies were followed by conducting reviews with the technical teams.Assigned appropriate technical staff to the project development teams.Provided senior management team with monthly FTE reporting to manage internal resource costs.Reported account financials to senior management (P&L statements, variance reporting, and forecasting).Developed strong working relationships with all external Vendors for hiring contract support staff.
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Systems EngineerElectronic Data Systems 1991 - 1997West Hartford, UsDesigned, developed, implemented and maintained mainframe and midrange applications in accordance with the SDLC methodologies to improve system efficiency.Performed security administration for multiple clients in a mainframe shared environment.Translated business requirements into technical specifications in preparation for systems development.Maintained POS systems and was responsible for the installation of new software and hardware upgrades at the retail locations.Performed database reorganizations and administration to maintain system performance and data integrity.Developed and maintained disaster recovery plans for the client. These plans are tested on a semi-annual basis and coincide with the business continuity plans.Successfully performed systems migrations for new clients integrating into the shared environment while ensuring the data security.
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Shift Supervisor, Computer OperationsElectronic Data Systems 1987 - 1991West Hartford, UsManaged the daily shift operations and that all internal SLAs were met.Responsible for the training and development of new and junior employees. Responsible for run schedules to be completed on time before next business day.Verified all executive reporting was complete and delivered.Provided mentoring to support staff in order for them to learn the technologies required to perform the job.Conducted needs assessment, which identified processes and daily procedures that were out of date and subsequently updated.
Bill Rolling Education Details
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Seneca Polytechnic
Frequently Asked Questions about Bill Rolling
What company does Bill Rolling work for?
Bill Rolling works for Bna Smart Payment
What is Bill Rolling's role at the current company?
Bill Rolling's current role is Vice President at BNA Smart Payment Systems Ltd..
What schools did Bill Rolling attend?
Bill Rolling attended Seneca Polytechnic.
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