Bill Rowland Email & Phone Number

Davenport, Iowa Area

Greater St. Louis Area

Senior Delivery Lead responsible for $30M in annual revenue and work product of 350 personnel at peak performing software engineering for a very large Communications & Entertainment client:-> Organized 12 concurrent Scrum Teams delivering in Agile methodology-> Created high release frequency 24 integrated releases and 48 minor releases annually-> Accountable end to end for the arrangement including project economics, client relationships, and people matters-> Staffed teams to delivery on custom and packaged application platforms-> Delivered Strategic Human Capital Management (HCM) Programs including Enterprise Staffing, Benefits Administration, Data Security-> Expanded footprint with incremental revenue for 2 application additions to contract-> Planned and conducted quarterly Town Halls and Brown Bag sessions to encourage learning

Atlanta, St. Louis, San Francisco

Delivery Lead responsible for $20M in annual revenue and work product of 175 personnel performing software engineering enhancements and maintenance on 83 Corporate Functions applications for a very large Communications & Entertainment client:-> Improved business client satisfaction score by almost 50% y-o-y to 96% Satisfied-> Grew team size 60% to meet increased demand for strategic enhancements-> Delivered cost to serve 11% better than plan-> Introduced Common Client Expectations Program and Quarterly Results Reviews client program-> Introduced HR Innovations and Success Stories program with 13 client reviews annually-> Reinvigorated Rigorous Defect Management with a 68% annualized backlog reduction-> Planned and conducted quarterly Town Halls and Brown Bag sessions to encourage learning-> Served as an Accenture career counselor for 5 Executives as well as 6 consecutive years as Rating Champion

Atlanta, St. Louis, San Francisco, Chicago

Delivery Lead responsible for $15M in annual revenue and work product of 140 personnel performing software engineering enhancements and maintenance on end-product ordering, care and billing application stack.-> Over achieved on cost takeout goals set over 6 years-> Served 12,000 customer order & care agents-> Ensured US $5B in annualized billing revenues-> Provided service assurance to 8M+ end customers

St. Louis, Mo; New Haven, Ct

Program Manager - Global Services. Retooled a 100 person St. Louis-based work force to deliver more nimble. Ramped up a global services workforce to help transform the way IT work was provided to the Business Customer and reduce client cost to serve by 50%.

Kansas City, Missouri Area

The project delivered functional enhancements for the mobility ordering & care application. Bill was responsible for on time, on budget, quality delivery of 150,000 hrs of enhancements across 4 phases of the mobility ordering and care platform supporting 27M subscribers. Managed a team of 50 people accountable end to end for gathering customer requirements, planning, designing, development, test and rollout.

Kansas City, Missouri Area

Bill was asked by the client AVP to perform a SWOT Assessment on the centralized testing organization. Bill partnered with senior test managers in the organization to review results and identify opportunities to improve end quality of the Web Order Entry. Bill presented findings to AVP, gained concurrence on a plan to remediate quality issues and reduce cost simultaneously.Functional Test Release Lead. Managed a team of 25 personnel to test network element connectivity. Responsible for delivering project plans, test plans, execution schedules, project financials, staffing, estimations and executive status reporting.

Tampa/St. Petersburg, Florida Area

Senior Developer – Customer Service Solution. Designed and developed business use cases on an Out of The Box software solution that replaced antiquated technology, migrated and rolled out to 20k+ users.

Kansas City, Missouri Area

Bill served as a software developer who was responsible for coding and unit testing enhancements to the Client’s Facilities Management System. He conducted code walk throughs, resolved functional & system defects, oriented & trained new team members, and assisted testers with user acceptance testing, and provided production warranty support. As an Application Architect, Bill designed and implemented functional enhancements to support product catalog, M&As during the Client’s Wireless Product Launch. Bill designed & coded web pages, updated product pricing in an Oracle database, trained team in SQL+ and UNIX proficiency, resolved help desk tickets, defined process flows, implemented process flow improvements, and trained / transitioned the role to an employee.

Masters Of Science, Agricultural Economics

Activities and Societies: Graduate Teaching Assistant

Agribusiness/Agricultural Business Operations

Bs, Agricultural Economics

Activities and Societies: Computer Lab Manager, Academic & Career Information Center (ACIC) Counselor, Intramural Sports Competitor