Joined the Enterprise Data Team at Gallagher to lead the envisioning and development of a strategic roadmap for enhancing the claims data landscape. My role focuses on leveraging claims data to drive innovative solutions and deliver actionable insights that support our clients and business objectives.

• Transformed Claims Product Management team, aligning tech with claims needs, freeing capacity to cut 20% of deliverables. • Cultivated collaboration, emphasizing skill growth and career progression for dynamic team synergy. • Standardized business requirement for precise IT delivery, reducing errors and improving overall quality. • Supported Agile leadership, driving continuous improvement through corporate adoption of Agile Methodologies. • Instituted tech user groups to fuel future enhancements and also provide educational opportunities.• Teamed up with Learning & Development to enhance productivity. • Orchestrated vendor engagements, insourcing Utilization Review and supporting straight-through processing of medical invoices resulting in automatic adjudication of $1.75M in annual medical bills.

Having showcased dynamic leadership and achieved career progression through a variety of roles, journey began with northeast based WC claims, expanded into claim adjusting and technology, ultimately culminating in a corporate role supporting the entire US claims organization across all lines of business. Key areas of expertise center around: Product/Project ManagementVendor Management & Cost ReductionOperational Management Data and Analytics Workers' Compensation and Bodily Injury Management Fraud Prevention and Compliance Learning & DevelopmentSome key accomplishments or achievements in these areas are: • Orchestrated national vendor selection, contract review, and quality control processes.• Acted as Business Relationship Manager, ensuring efficient information and technology processes for US Claims.• Managed Workers’ Compensation national managed care program in tight partnership with external vendor handing all aspects of medical management, including TCM and necessary regulatory reporting requirements generating over $500,000 in annual revenue. • Managed US Claims national vendor selection, contract review, and quality control processes.• Implemented a proactive program for conducting social media searches, devised an efficient adjuster review workflow, and streamlined billing processes, leading to accelerated claim resolution and improved outcomes.• Conceptualized and led adjuster onboarding and ongoing systems and operational training program and created the framework resulting in reducing adjuster productivity timeline from 90 to 30 days. • Spearheaded development of a cost-effective claims-specific RMIS solution, eliminating legacy applications.• Led transition from legacy legal bill review vendor to new partner, saving $2,000,000 in annual legal bill review fees.

• Using Agile methodologies, led a claims workstream for an organization-wide cloud-based insurance system implementation, gathering requirements for cloud based claims application (Duck Creek).• Oversaw change management communication for a significant system change.• Adapted to changes when the organization shifted direction, returning to claims in the current role.

• Directed day-to-day operational performance of a shared services WC claims department, consolidating processing.• Expanded and led team of Triage specialists, successfully making initial FNOL contact and handling all general inquiry calls.• IT / Technical liaison between WC claims and Managed care partners in support of overall managed care program, which included bill review, TCM, UR & regulatory reporting.• Designed and implemented revenue generation model associated with managed care program to take advantage of income opportunities associated with use of managed care services. • Implemented national Workers’ Compensation EDI FROI/SROI Automation program.• Assisted in developing a national claims trainee program.• Designed and implemented claims administration best practice review and system training programs.• Utilized emerging technologies for communication and maintained successful vendor relationships.• Represented the entire claims organization in a corporate-wide SharePoint upgrade, ensuring on-time implementation and elimination of outdated versions.

• Supported Workers’ Compensation claims operations nationally, leading document imaging system installations and workflow design (ImageRight).• Consolidated data for regulatory reporting and managed National Managed Care programs.• Served as a subject matter expert for a significant new system initiative.

• Managed participant controls, payment processing, operational support for WC, GL & CA claims. • Managed WC Claims (plus a few CA and GL claims) • Primary technical on-site resource. • Facilitated system conversion and implementation of RMIS.