Testing of all new web (manual and automated) and mobile (manual) software applications prior to user acceptance testing in an Agile environment; Ensure websites and applications work consistently and render correctly across all platforms; Testing of validation logic and other business rules; Compare end result to software specification and work with development team, project managers, business analysts to address shortfalls. Participate in all stand-up, retrospectives, sprint planning meetings, Develop and maintain test scenarios, scripts, test plans, and process documentation (SpiraTest); developing, creating, and executing performance test plans and test cases which reflect expected usage. Provide defect tracking via Jira. Performing manual exploratory testing of new and existing features; working with developers to resolve outstanding or impending issues. Automated front-end internal and external application websites using Selenium IDE. Implemented Page Objects, Data Driven, Keyword Driven, Hybrid automation frameworks using Selenium IDE.

Assist with training new hires, Assist with creating training materials Assist co-workers with troubleshooting calls, Assist merchants with troubleshooting all terminal issues, Activate/Deactivate wireless terminals Determine terminal replacements (swaps), Request terminal replacements (swaps) Maintain records of terminal replacements (swaps), Assist with escalated calls Train merchants on how to use terminals, Assist other departments with terminal related needs, Complete and modify Central-based download files Assist deployment with terminal related issues, Monitor call-queue for calls waiting and hold times., Assist management with communication between departments

Inbound call center, customer support and service for point of sales terminals and software, troubleshooting, in house tracking and ticketing system, assisting lower level technicians with escalated calls, departmental paper

Data Manipulation, Database work, Computer, and Network SupportBusiness Services · Marketing Consultant · Advertising Agency

Customer Service, Macomb Community College Online Class Troubleshooting, End-User Support, E-mail Support, Phone Support, Microsoft Office support.

Customer Service, Persona Computer Repair, Notebook Repair, Hardware/Software Troubleshooting, Hardware/Software Upgrades, Service Calls, Network setup (Cat5E, Phone, small business, and home) Cabling Running, Training New Employees, and Supervising.