Bill Scheid Email & Phone Number

Austin Texas

Supervise 11 technicians including payroll tracking, employee relationship management, technician training and vendor equipment purchases. Oversee job dispatch and provide technical knowledge to ensure FFV numbers are high to improve CSI interdepartmentally and dealership-wide. Ensure all warranty claims are accurate by overseeing all warranty administrative procedures.

Responsible for 24 technicians, 4 lube technicians and 4 detail personnel. Coordinate all tech training and job dispatching. Validation of all correspondence to Chrysler such as STAR, engineering and fleet services. Track lost labor and parts sales. Continual tracking of gross and net profits in parts and service department. Direct backup to parts manager. Management of PDI department. Review all warranty claims before submission.

Owner – Scheid Automotive Group – Ford Franchised Dealer in Las Vegas, NM• Oversaw all fixed operations gaining industry standard levels• Employee management and supervision• Turned around Service and Parts Department to gain profitable numbers• Returned antiquated inventory and upgraded technician equipment• Increased overhead absorption from 33% to 86%• Chargebacks lowered from $86,000 to zero after takeover• Write-offs less than 3%• Increased customer retention from 22% to 73%• Warranty claims reject rate under 1% per pay cycle• Virtually eliminated daily parts orders to stock orders• Implemented customer promotions to improve CSI and FFV via email marketing and advertising• Developed required factory training and certification programs for all staff• Focused on profit driven automotive sales

Jeep Dealer in Taos, NM• Employee Management and supervision• Implemented required factory training and certification programs for all employees• Increased service and parts sales numbers to industry standards• Warranty claim rejection rate under 1% per pay cycle• Increased overhead absorption from 21% to 92%• Chargebacks lowered from prior dealer of $106,000 to zero during ownership period• Increased customer retention from under 10% to 86%• Implemented marketing campaign and promotions to increase CSI and FFV

1986-1989 - District Manager in Pittsburgh Zone – Pennsylvania/Ohio Territory989-1996 – Tech Advisor / Arbitration Coordinator – Phoenix Zone

Bachelor'S, Business / Automotive

Associates Degree, Automotive Instruction

Education record