Bill Schook Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, United States

IT Support at the Louisville Ford Assembly Plant

Louisville, Kentucky Area

Earth Circle Creations - Your source for prepared herbal remedies, herbal soaps, smudging supplies and salt lamps.No physical location.https://www.EarthCircleCreations.com

Louisville, Kentucky, United States

I am a traveling tech for the Commonwealth of Kentucky. I travel to Commonwealth sites and fix computers, printers and things that go beep.

Louisville, Ky

Handle service support requests & incidentsAsset management & coordinationHands & Eyes SupportDetect faults and provides efficient and effective solutionsEnsuring all work is delivered consistently and in accordance with scope of workHave a full awareness of service level KPI’s and deliver in accordance with these under guidance of the Service Delivery ManagerHelping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goalsWork in accordance with suppliers and customer’s rules and regulations for the purposes of health and safety

Louisville, Kentucky, United States

Provides technical support to end-users for PC, server, hardware, or software applications.Key accountabilities: Interacts with supplier/service provider. Monitors asset inventory. Verifies back up, daily check list, account maintenance. Participates in and/or leads site specific small projects. Mentors level I employees. Performs other duties as assigned.Essential Skills, Knowledge & Experience: Technical training and / or associates degree in computer science / engineering (network+ more certification or equivalent) Project team member/PMO requirements. Leadership/mentoring. In depth knowledge of Ivy baseline apps, A+ more and network+ more. Ivy processes (CMR, etc..) Escalation procedures. Ability to work well with others. Knowledge of computer operating systems, hardware, and software. Analytical thinking skills. Knowledge of engineering science and technology. Attentive to detail. High level customer service skills. Excellent verbal communication skills. Aptitude to learn quickly Ability to adapt and perform in a fast-paced mission critical environment Some travel may be required and rotating shifts Must be a good listener with ability to translate complex technical issues in layman’s terms to non-technical shareholders

Louisville, Kentucky, United States

Learn customer and product specific requirements.Develop curriculum.Develop and maintain course materials, presentations and OJT checklists,Write procedures.Verify that learning objectives align with continually changing work processes.Conduct classroom and on-the-job training for operations personnel.Ensure that employees are trained and certified in a timely manner.Monitor certification and re-certification activities.Prepare for internal and external audits.Perform multiple tasks in the site and corporate learning management systems.Assign training, maintain records, conduct gap analysis and prepare reports.Schedule training, send out invitations, coordinate with Supervisors.Work on variety of projects with all segments of the organization and levels of leadership.Other duties as required or assigned

Louisville, Kentucky

Serviced, repaired, tracked restaurant retail technology: Back office computers, Epson Dot Matrix printers, Epson Thermal printers, NCR 1530 POS terminals, Radiant 1520 and 1220 POS terminals. Previously Posiflex Terminals.Troubleshot, diagnosed, repaired, tracked and logged repair of NCR 1530 POS terminals, Radiant 1520 and 1220 POS terminals. This included developing methods of troubleshooting, training others, recognizing trends in tickets and communicating with teams via email and documentation. Coordinated with teams to develop process for remote imaging of POS terminals, including security, PCI Compliance, product stability, imaging using Symantec Ghost and coordination with NCR to distribute image.

Louisville, Kentucky Area

I am gainfully FUNemployed! Always looking for the right opportunity for work in the IT field. I am a field service technician. I travel to customer's locations to take things apart (and put them back together) for a living. I can repair computers, printers and most things that go "beep". If I can get the case off, find a service manual, I can usually fix whatever is thrown at me. I do get lots of calls and emails to sell things... please know I will decline "amazing opportunities" as I am not a sales person.I also do not like programming computers as computer languages bore me.I love people and love the face-to-face interactions with people at different customer sites and not sit behind a computer screen and answer a telephone. Let me shake their hand and see the desk they sit at.I have over 10 years experience in the field and over 18 years in the IT industry, I do have valuable experience and I should be paid well for a full-time work for a full day at your company. I am also not afraid of coming in early or being asked to stay late when there is work to be done. I am flexible like that.

Louisville, Ky

Managed Queue of Louisville and Southern Indiana for IBM as400 mid-range servers, IBM 4237 and 6400 wide-format dot-matrix printersMaintained customer satisfaction ratings at high levelsMaintained accurate paperwork for parts, mileage records and other requirementsTraveled to customer sites for break-fix and preventive maintenance work ordersLogged into remote NOC to run tickets for remote customers

Managed Queue of Louisville and Southern Indiana for HP PhotoSmart machines requiring serviceMaintained customer satisfaction ratings at high levelsBeing the “go to guy” for being able to assist at putting out fires from hot-ticket customers before getting out of handTraveled to customer sites for break-fix and preventive maintenance work orders and ticketsCompleted work and maintained customer’s service level agreements and accurate part inventoriesAble to close most tickets during first visit or employing the accurate use of one part or lessMaintained accurate paperwork for parts, mileage records and other requirements Able to repair most items when “thrown” at me, both standard and non-standard office appliances, printers, computers, etcAssisted with coordinated server builds, including imaging and building images with Symantec Ghost, customization, QA and shipping.Racked and mounted HP server hardware in rack environment.Managed user and device administration of Avocent Cyclades Console Server system in three states, Kentucky, Indiana and Ohio.Used ticketing system to coordinate projects, repairs and maintenance on servers and networking equipment.Coordinated server, rack and network moves within data center to assist with data center airflow.Prepared servers for shipping and received servers into managed inventory system. Coordinated hardware outages with application team to troubleshoot and repair hardware issues.Dispatched to troubleshoot, diagnose and repair printers, computers, network appliances and perform miscellaneous projectsHardware and customers supported include: Xerox printers and multi-function devices; HP printers and multi-function devices; Dell, HP/Compaq, IBM/Lenovo PC and notebooks; Wal-Mart telecommunication equipment, Telxon and AXP devices; PC, network and POS install for Quiznos; PC refresh, configuration and customization for end-users

Taking things apart (I did for free). Putting things back together (I got paid to do this). :)

Bachelor Of Science (B.S.), Information Technology

Activities and Societies: I learned how not to do a "Death by PowerPoint". It is now a vigorous maiming. :)Collect lots and lots of debt. :)

Associate'S Degree, Mechanical Engineering/Mechanical Technology/Technician, Magna Cum Laude

Associate'S Degree, Computer Engineering Technology/Technician, Magna Cum Laude