Oversee IT Department and Project Management Office for Goodwill of Central and Northern Arizona, a locally operated non-profit organization with 92 retail stores, and annual revenue in excess of $200 million. Responsible for development, operations, project management, IT support, and IT service delivery of a department with 30 employees and an annual budget of $9 million.Managed software development projects to build internal tools that were also marketed and sold to other Goodwill organizations to create a revenue generating IT department.Project Director for Workday ERP implementation for Finance, HR, and Payroll, creating operational efficiencies and decreasing support costs.Implementation of Microsoft Dynamics 365 for Retail to streamline operations, reduce software costs, and increase visibility to retail performance and trends using Microsoft Power BI.Enterprise project manager for multiple mergers and acquisitions to ensure seamless integration of business operations and technology solutions.Directed implementation of SD-WAN solution, saving the organization over $300,000 in telecom costs during the first three years.Develop long-range technology strategy through collaboration with all departments to ensure appropriate technology is obtained or developed to assist the organization with achieving its strategic objectives.Organizational champion of continual process improvement and project management best practices including the creation and management of an Enterprise Project Management Office.Coordinated annual comprehensive Payment Card Industry (PCI) internal audits to ensure compliance with PCI requirements.Managed the migration of several on premises technologies to cloud based solutions including Microsoft Office 365, Azure, AWS, ServiceNow, Okta, and Workday.Implemented ITIL based practices such as Incident Management, Problem Management, Change Management, Software Development Release Management, and an IT Service Catalog.

Managed a team of technical resources, conducted project management activities and oversaw daily IT operations for Goodwill of Central Arizona, a locally operated non-profit organization with 62 retail stores.Managed a project to migrate all physical servers to high availability Vmware clusters, resulting in a fully redundant solution at two physical locations with a return on investment of 3 yearsLed efforts to completely virtualize all Career Center client computers as well as corporate laptops and desktops enabling greater security and control over all systems and dataManaged a project to barcode all donated goods items resulting in an increased accuracy of pricing, increased checkout speed and a 15% increase in dollars per customer transactionImplemented ITIL based practices

Director of Support Services for the Bashas' Family of Stores, a privately held organization with over 155 retail grocery stores, and responsible for the daily operations of the corporate helpdesk, computer operations, PC support group, as well as field service technicians. Renegotiated the service contract for POS hardware, saving the company over $330,000 annually.Coordinated efforts to ensure Payment Card Industry (PCI) compliance for all systems dealing with credit cardholder data.Managed a project to roll out self checkout systems to 20 stores.Implemented a call management system for the Helpdesk to analyze call volume and trends, resulting in the development of a schedule that optimizes the ability to support over 14.400 members of the organizationRevised the IT purchasing process to provide better tracking of equipment purchases, as well as improved visibility into hardware on hand.

Technical manager for the LAN/Desktop Support Group, responsible for the development, maintenance, and implementation of corporate standards, as well as the management of the five full time Technical Specialists and two part-time contractors.Managed a project to rollout the Altiris Client Management Software on over 14,400 computers in the organization over a two month period. Developed and implemented a system for patch management testing and rollout, resulting in a 215% increase in the number of installed patches, 95% compliance rate for all computers, as well as a 90% compliance rate for deployment of new patches within one week of release.Developed a comprehensive Active Directory implementation plan, decreasing the total time for site Active Directory conversions from two weeks to five days.Coordinated efforts to close several Sarbanes-Oxley audit points including inventory control, securing access to data, and general network security.

Developed and maintained hardware and software standards, created and updated laptop and desktop images, and ensured network security. Managed the IT needs of 100 desktops, 6 servers, and over 500 field employees. Coordinated and motivated project teams, designed and implemented infrastructures, maintained office hardware and software, and tracked value and location of inventory.Planned, coordinated and implemented a major office relocation over a 2-day weekend, including creating a new network infrastructure, migrating voicemail, moving desktops and reconfiguring servers. Developed a system to track and resolve problems that resulted in 95% same day resolution.Developed and implemented a comprehensive strategy to update all operating systems to ensure no downtime due to viruses.Installed software and repaired faulty hardware on 5-10 field laptops per week with same day turnaround.

Managed the systems operations of the research center, which included developing and maintaining computer systems, overseeing study start-up, coordinating oncology studies, projecting employee workloads, and hiring and training of new employees.Developed and implemented computer systems for the center, centralizing the medical records request process, and shortening the wait time for records from 5 to 2 days.Designed and monitored a Patient Recruitment strategy that increased staff response time from 2 days to the same business day, resulting in a 50% increase in patients seen.Collaborated with the Computer Information Specialist with the development and implementation of computer applications for the clinical staff.Effectively used project-planning software to conduct cost/benefit analysis and appropriately allocate or develop resources.

Managed four Habilitation Specialists providing consultation, training and assistance in behavior management, data collection, environmental assessment, and treatment planning. Developed a software application to keep track of training records, reducing the amount of time spent entering and retrieving training records by 75%.Installed computer software applications, programmed user applications, solved computer hardware and software problems, and provided computer hardware and software training to over 100 agency staff.

Worked in a variety of environments such as group homes and day programs and taught individuals with developmental disabilities skills necessary for independent living.