Bill Shepherd Email & Phone Number

Greenville, Tx, Us

Denton, Texas, United States

I’m excited to be starting a new chapter in my career here at DME.

Gainesville, Fl

A member of the executive team responsible for the overall customer experience, satisfaction, and strategy within the utility. The customer focus and satisfaction is accomplished through leading the Contact Center, Billing, Collections, New Services, Energy & Business Services and Quality Control areas of the utility. Also responsible for several administrative areas in addition to the external customer focused areas. These include; Purchasing, Warehouse, Real Estate, Facilities Maintenance, and Mail Services.Current initiatives underway at GRU include upgrading the Financial Management System, upgrading the Customer Care System, consolidating lobby services, adopting e-plan submittal and review, improving web self serve portal, and consolidating and enhancing IVR services.

Gainesville, Florida Area

In charge of all customer and administrative services for a multi service utility. Customer Administrative Services includes Utilities Purchasing, Utility Stores, Real Estate, Facilities, Mail Services, Customer Service Contact Center, Cashiers, New Services, Billing & Adjustments, Collections, and Quality Control. Responsible for the strategic direction and resource planning of the group. Currently involved with many new initiatives, including upgrading our cashiering system, implementing a new self service IVR, enhancing the data gathering abilities of our customer information system through the use of HANA, and implementing a work force management system.

Gainesville, Florida

Direct the daily operations and carry out strategic vision for customer service, cashiers, billing, collections, and new services groups. Responsible for ensuring the overall customer experience is consistent and of the highest quality. Balancing customer needs and challenges in a down economy with prudent business practice.

• Manage Residential and Business Conservation, New Services and Large Account Marketing Departments• Responsible for the design, development, implementation, and evaluation of GRU’s energy efficiency, water efficiency, and renewable energy programs• Recently involved with the design, development, and implementation of the first European style Feed-In-Tariff program in the Country• Tasked with giving occasional presentations to the City Commission and other groups on the status of the efficiency programs• Give presentations to national organizations highlighting GRU's success with our efficiency programs• Manage capital and O & M budgets exceeding $4,750,000• Manage Key Account Program which addresses the needs of top 100 customers in GRU’s Service territory• Member of the 5 utility Florida Municipal Energy Efficiency Committee (FMEC) which meets regularly to address energy efficiency issues throughout the state• On the advisory council of Clean and Efficient Energy Program for Public Power (CEEP) which is a nationwide initiative to assist public power utilities in the planning, design, implementation, and evaluation of energy efficiency and renewable energy activities

Gainesville, Florida Area

• Single point of contact for 1/3 of GRU’s Top 100 Key Account customers• Designed and Developed back-up generation program for commercial customers. Manage and coordinate construction of the onsite generation facilities• Assist commercial customers with site and plan analysis required for new construction• Perform market analysis and implement demand-side energy management products and services for GRU• Conduct research into alternative fuels and distributed power generation technologies• Identify, coordinate, and advocate services for large utility customers• Act as GRU liaison for American Public Power Association’s Distributed Generation Task Force• Coordinate research projects and financial analysis of project and program costs, benefits and project probable costs of various forms of pricing and commodity management services• Negotiate utility rate reduction packages for GRU’s Top 200 Industrial and Government customers• Manage GRU’s Alternative Fuel Vehicle Program. Responsible for promoting AFV technologies throughout the Gainesville community

Gainesville, Florida Area

• Develop, implement, and supervise programs and services to assist commercial and industrial customers in reduction of electrical consumption and demand, water consumption, and gas usage• Perform energy audits. Identify and prioritize energy saving retrofit options for commercial customers based on net present value and internal rate of return calculations• Promote the GRU Business Partners Contract for Term through commercial utility auditing services• Manage publication of the quarterly Business Partners Journal

Gainesville, Florida Area

• Arrange billing services for customers• Handle collection of delinquent accounts and facilitate recovery of bad debt• Assist customers with any questions about their utilities (electric, gas, water, wastewater, and Internet)• Help customers in lowering their utility bills by way of electric and water conservation

Gainesville, Florida Area

Installed and made repairs on 6" and larger water distribution systems.Installed and made repairs on fire hydrantsHold CDL Class A licenseOperated heavy equipment including front end loader, rubber tire back hoe, excavator, and knuckle boom crane.

• Wiring and construction of industrial machinery• Modifying, soldering, and fabricating hardware for specific applications• Trouble shoot and repair hardware problems• Creation of drawings in AutoCad of machine wire layout, parts needed for production and prototype machinery

Mba, Business

Bs Aeronautical Science, Aviation, Flight