Bill Smith Email & Phone Number

Chicago, Illinois, Us

Inspired by and named for world-renowned Wrigley Field architect and Chicagoan Zachary Taylor Davis, Hotel Zachary, a Tribute Portfolio Hotel, adds artistic flourish to classical design. Located across from Wrigley Field and steps to the American Airlines Conference Center, standing at the crossroads of Chicago history and style, we offer a vibrant and effortlessly modern aesthetic among Boystown Chicago hotels.

Us

Led a team of 50 union Housekeeping members in the day-to-day activities and long terms goals of this historic architectural icon with a clever and contemporary attitude situated along the famed Chicago’s cultural Michigan Avenue, with a focus on maintaining & exceeding Marriott brand standards and AAA 4-Diamond rating. Presided over product inventories & purchases, development of 3 non-union managers, and departmental labor and expense budgets.

Orlando, Florida, Us

Led, mentored, and directed a team of 80 union Housekeeping Team Members in the day-to-day operations of this 381 room/34 suite hotel with 16,000 square feet of meeting & event space, and supervise housekeeping services for 47 Wyndham Vacation Ownership timeshare condominium units. Managed product inventory, purchases, department budget and labor expenses. MOD team member leader, as well as recruited, trained, and developed newly hired and current team members. Ensured Wyndham Worldwide brand standards meet and exceed to maintain a 4-star/4-Diamond AAA rating.Accomplishments:* Manager of the Year, 2018* Manager of the Quarter, June 2018* 100% Cleanliness Customer Satisfaction rating, Wyndham Vacation Ownership, April 2018* 8.88 out of 10, Medallia Customer Satisfaction cleanliness rating YTD, Wyndham Worldwide* 4 Diamond AAA rating, February 2018

Bellevue, Wa, Us

Successfully led and mentored a team of 40 in the day to day operations of the Housekeeping, Front Office and In-Room Dining departments of this 122 room historic boutique hotel. Actively involved with recruiting, training, and development of new hires and current team members. Ensured quality control measures were met while consistently maintaining a 4-star rating. Supported the Sales Department by assisting and conducting on site meet-and-greets and hotel tours.

San Francisco, Ca, Us

Successfully led and mentored a team of 40 in the day to day operations of the Housekeeping, Front Office and In-Room Dining departments of this 122 room historic boutique hotel. Actively involved with recruiting, training, and development of new hires and current team members. Ensured quality control measures were met while consistently maintaining a 4-star rating. Supported the Sales Department by assisting and conducting on site meet-and-greets and hotel tours.Accomplishments:*Task force opening team member for The Kimpton Seafire Resort Grand Cayman (2017), The Kimpton Gray Chicago (2016), The Kimpton Journeyman Milwaukee (2016), The Kimpton Schofield Cleveland (2015), The Kimpton Vero Beach Spa and Resort (2013), The Kimpton Beverly Hills Wilshire (2012), and The Kimpton Palomar Phoenix (2011) each with a focus on Kimpton Culture training and room cleanliness standards for the Housekeeping Department*Active contributor to company social media sites*#1 Kimpton Hotel in Customer Satisfaction; 2013 & 2014*Managed room inventory during 2015 $4.1 million renovation of public spaces, restaurant, and guest rooms*Active contributor of the Kimpton Mentorship program for 3 consecutive years*Coordinated and submitted required documentations to become “Green Key Certified”; achieving a 4 out of 5 Key rating for 5 consecutive years*Coordinated and submitted required documentation for TripAdvisor and received a “Gold Level” status for “Green Leaders” hotel

Managed and mentored a staff of 85 and direct all aspects of the rooms division including Housekeeping, Front Office, Engineering and Mini Bar Services. Collaborate with General Manager regarding hiring, product maintenance, budgeting and scheduling. Support the Sales Department with on-site visits to capture new and repeat clients by ensuring all departments of the hotel are performing efficiently. Write performance reviews for all department heads in the rooms division; review, comment and edit reviews submitted by department managers for individual team members.Accomplishments:* Developed and implemented MOD program hotel wide to all Department Managers. * Daily & Weekend MOD.* Prepare daily quality control reports for and brief all relevant departments, then ensure guest expectations are met and exceeded.* Created, implemented and review monthly inventory control measures and logs for guestroom supplies and linen to adhere to the $2,000,000 budget and spending parameters.* Doubled Mini Bar sales year over year by $100,000 with new product and pricing implementation.* Review, edit and approve bi-weekly payroll of 4 departments consisting of 21 disciplines.* Conduct employee performance disciplinary actions, as needed.Director of Housekeeping and Maintenance Operations (September 2005 - September 2007)Accomplishments:* Created and implemented Housekeeping Department Inspection processes to ensure quality control of product was met and maintained.* Mentored 5 line level employees to promotions of the Supervisory level.* Wrote and presented performance reviews for each individual employee within these departments.* Conducted employee performance disciplinary actions, as needed.* Developed, implemented and tracked quarterly Preventative Maintenance Program for the 6 member Engineering team.

Philadelphia, Pennsylvania, Us

Effectively led a team of 100 employees in the day to day activities of janitorial, landscaping, and meeting room set-up within the facilities of Navy Pier; Chicago’s largest tourist attraction. Trained all employees on safety and job responsibilities. Maintained an annual budget of $1,000,000 for labor and expenses, and responsible for all Account Payables and Receivables.

Recruited, trained, and lead the pre-opening team of 80 in the Housekeeping Department for this 455 all-suite hotel. Managed $1,500,000 in annual labor, expenses, and supplies. Achieved 3 “Outstanding” corporate Hilton Hotels inspection ratings conducted annually.Accomplishments:*Recruited, hired, and trained housekeeping staff for this newly developed hotel*Actively lead the pre-opening team with getting new guest room suites ready to be occupied*Participated in Weekend MOD program*Reviewed, edited, and approved bi-weekly payroll along with preparing weekly schedules*Created, implemented, and reviewed monthly inventory control measures and logs for guest room supplies and linen to adhere to the $1,500,000 budget and spending parameters*Supported the Sales Department with on-site visits to capture new and repeat clients by ensuring the hotel’s public spaces and guest rooms were always looking their best

Supported the Executive Housekeeper in the day to day activities of the Housekeeping DepartmentRecruited and trained the opening Team MembersMaintained the rotational schedule of 80 Team Members while focusing on staying within the annual budget

Pk

Effectively lead a team of 40 Public Area Attendants amongst 90,000 square feet of meeting space within this hotel; located along Chicago’s famed “Magnificent Mile”, Michigan Avenue. Concurrently worked with 100+ housekeepers in their day to day activities of the rooms department. Actively involved with recruiting, training and development of new hires. Developed and implemented a quarterly rotational tracking program for public area deep cleaning and carpet care. Assisted and supported the Director and Assistant Directors of Housekeeping in operating and managing department labor and operating budget(s) while maintaining corporate inspections above brand standard minimum scores.

Bs, Hospitality Management

As, Culinary Arts