Cash Management
Performs in depth audits on out of balance Automated Teller Machines for 15 separate regional branches, over 1500 terminals in service; quickly addressing outages, determining immediate corrective actions, producing more efficient responses to errors, and expedited recovery of missing assets ● Works hand in hand with customer and network providers to initiates background audits, creating investigative notes that confirm or deny potential employee theft or error, leading to timely and accurate responses to claims filed by supported customers.● Recommends corporate payment of claim, rejection, or employee prosecution based evidence obtained● Took the initiative to address the claims tracking process, greatly reducing the company claims backlog, and number of claims held in suspense over 60 days. Company has settled or dismissed nearly all aged claims● Receives and processes multi-million dollar cash orders daily from customers, verifies requested amounts, resolves any currency/terminal conflicts and imports cash orders into corporate MS Access data base with zero errors, for processing and fulfillment by individual branch vaults● Solely responsible for accuracy, and timeliness of individual daily vault cash reports