Bill Taylor Email & Phone Number

As Service Operations Manager I am responsible for ensuring the achievement of contracted service levels and customer satisfaction in the IT and IT Services industry. With over 25 years of broad-based experience in this field, I have developed a strong expertise in process improvement, relationship management, and contract management, as well as data analysis, reporting, purchasing, and negotiation.I am a highly motivated, positive, and results-driven leader, who is adaptable and collaborative in working with all stakeholders throughout the organisation. I have a passion for continuous improvement and innovative thinking, and a commercial acumen that helps me manage major projects and business partners. I am also personable and proactive, with a reputation for maintaining a helpful and cheerful disposition, especially under pressure. My goal is to deliver IT services with quality and customer satisfaction, while developing and empowering my team.

Listed skills include Contract Negotiation, Management, Negotiation, Account Management, and 26 others.