As the Manager responsible for the operational and financial performance of a 118-room hotel, I lead a team of Department Heads while aligning unionized staff with corporate objectives. My commitment to guest satisfaction ensures I am always available to address their needs.- Successfully oversaw a hotel renovation that resulted in achieving Premier status, making it the first -Best Western Premier in British Columbia.- A dedicated and competitive leader, I foster engagement and commitment among employees through respectful and empowering management practices.- Regularly review P&L statements and control expenses to maintain proper financial oversight.- Achieved a remarkable 98% occupancy year-round.- Managed amenities including a Restaurant, Lounge, and Banquets, enhancing overall guest experiences.- Recognized for achieving the highest RevPAR for a Best Western hotel in Canada in 2022.- Improved TripAdvisor ranking by 11 spots within the last year, reflecting increased guest satisfaction, which rose by 28%.- Committed to creating and establishing a culture of continuous improvement throughout the organization.

Managed a 105-room branded hotel, which included a restaurant, banquet rooms, and a liquor store, until its permanent closure for redevelopment in October 2018. Maintained full staffing levels and achieved record profits up to closure.Responsibilities included:- Strategic planning, production methods, human resources management, and resource coordination.- Led by example, instilling confidence in staff, resulting in increased productivity and improved client satisfaction.- Increased profitability by 138% over three years.Key Achievements:- Recognized as a critical thinker, utilizing logic and reason to evaluate situations and identify effective solutions.- Strong communication skills enabled prompt and professional handling of guest and employee concerns, even in difficult situations.- Consistently rated in the top 15% of Best Western Hotels in North America for inspections.- Conducted regular reviews of P&L statements and controlled expenses to ensure financial integrity.- Successfully navigated the transition to new ownership and managed the property’s closure for redevelopment.- Prioritized staff morale, maintaining full staffing levels until closure, with the hotel achieving its most profitable month just one month prior.- Opened a new restaurant during peak season following the sudden bankruptcy of leased operators.- Achieved top rankings on TripAdvisor year after year, reinforcing commitment to guest satisfaction.

Managed a commercial building with 12 tenants and a standalone restaurant, maintaining 100% occupancy throughout my tenure.Key Responsibilities:- Negotiated lease renewals and tailored new tenant leases to enhance occupancy rates and meet market demands.- Coordinated, scheduled, and supervised all maintenance tasks, including carpentry, electrical, plumbing, janitorial, and HVAC services.- Oversaw all aspects of subcontractor selection, including negotiations, performance evaluations, and invoice approvals.- Fostered and maintained strong relationships with tenants and owners through regular communication and prompt resolution of concerns.

Managed revenue, room inventory, and occupancy percentages in alignment with budgetary goals. Forecasted financial outcomes and prepared an annual budget for the department in accordance with Best Western Plus guidelines. Established efficient productivity with support from department supervisors.Key Achievements:- Facilitated the hotel’s recognition by the Green Key Eco Program, achieving a 4-key rating.- Increased RevPAR by 3-4% annually over the past five years by strategically managing rates and contracts for guest rooms.- Maximized labor and operating budgets through the implementation of efficiency standards and effective negotiation of hotel contracts.- Led Department Heads in Front Desk, Maintenance, Housekeeping, and Sales to achieve operational excellence.- Ranked as the top Best Western in Canada and 11th in North America for the most recent Best Western Inspection.- Achieved the distinction of being the only hotel in Canada with 100% Certified Guest Service Professionals by AMHA.- Mentored 11 employees to promotion, fostering a culture of growth and development within the team.